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Muslim Amin
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
M Amin
International journal of bank marketing 34 (3), 280-306, 2016
6982016
Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia
M Amin, Z Isa, R Fontaine
international journal of bank marketing 31 (2), 79-97, 2013
5712013
User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust
M Amin, S Rezaei, M Abolghasemi
Nankai Business Review International 5 (3), 258-274, 2014
5282014
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking
M Amin, Z Isa
International Journal of Islamic and Middle Eastern Finance and Management 1 …, 2008
5002008
Hospital service quality and its effects on patient satisfaction and behavioural intention
M Amin, S Zahora Nasharuddin
Clinical Governance: An International Journal 18 (3), 238-254, 2013
4152013
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
M Tabrani, M Amin, A Nizam
International Journal of Bank Marketing 36 (5), 823-848, 2018
3472018
An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
F Ali, M Amin, C Cobanoglu
Journal of Hospitality Marketing & Management 25 (4), 449-475, 2016
3322016
Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry
M Amin, Z Yahya, WFA Ismayatim, SZ Nasharuddin, E Kassim
Services Marketing Quarterly 34 (2), 115-125, 2013
3062013
The impact of human resource management practices on performance: Evidence from a Public University
M Amin, WKW Ismail, SZA Rasid, RDA Selemani
The TQM Journal 26 (2), 125-142, 2014
3052014
The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
F Ali, M Amin
Journal for Global Business Advancement 7 (3), 249-266, 2014
2902014
The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance
M Amin, R Thurasamy, AM Aldakhil, AHB Kaswuri
Nankai Business Review International 7 (1), 39-59, 2016
2812016
The effect of trust, customer satisfaction and image on customers’ loyalty in Islamic banking sector
MZ Hoq, N Sultana, M Amin
South asian journal of management 17 (1), 70-93, 2010
2362010
Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing
S Rezaei, F Ali, M Amin, S Jayashree
Journal of Hospitality and Tourism Technology 7 (1), 60-83, 2016
2092016
The structural relationship between TQM, employee satisfaction and hotel performance
M Amin, AM Aldakhil, C Wu, S Rezaei, C Cobanoglu
International Journal of Contemporary Hospitality Management 29 (4), 1256-1278, 2017
1992017
An examination of the relationships between physical environment, perceived value, image and behavioural Intentions: A SEM approach towards Malaysian resort hotels
F Ali, R Omar, M Amin
Journal of Hotel and Tourism Management 27 (2), 9-26, 2013
1802013
The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels
F Ali, M Amin, K Ryu
Journal of Quality Assurance in Hospitality & Tourism, 1-27, 2016
1712016
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
M Amin, Z Isa, R Fontaine
The Service Industries Journal 31 (9), 1519-1532, 2011
1542011
Online repatronage intention: an empirical study among Malaysian experienced online shoppers
S Rezaei, M Amin, WKW Ismail
International Journal of Retail & Distribution Management 42 (5), 390-421, 2014
1372014
How smart tourism technologies affect tourist destination loyalty
N Azis, M Amin, S Chan, C Aprilia
Journal of Hospitality and Tourism Technology 11 (4), 603-625, 2020
1342020
Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?
SM Alotaibi, M Amin, J Winterton
Leadership & Organization Development Journal 41 (8), 971-991, 2020
1212020
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