Cláudia S. Sarrico

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Maria João RosaUniversidade de AveiroVerified email at ua.pt
Robert G. DysonUniversity of WarwickVerified email at warwick.ac.uk
Rui SantiagoProfessor na Universidade de AveiroVerified email at ua.pt
Maria João ManatosPhD student, Lisboa School of Economics & Management and CipesVerified email at cipes.up.pt
Pedro TeixeiraCIPES and FEP- U. PortoVerified email at fep.up.pt
Victor PodinovskiProfessor of Operational ResearchVerified email at lboro.ac.uk
alberto amaralCipes, A3ESVerified email at cipes.up.pt
Ana Isabel MeloUniversity of Aveiro (ESTGA); CIPES; GOVCOPPVerified email at ua.pt
Zoe RadnorVP/ PVC (Strategy and Planning), Professor of Service Operations Management, City (University ofVerified email at city.ac.uk
Margarida PinheiroUniversity of AveiroVerified email at ua.pt
Ana CamanhoFaculdade de Engenharia da Universidade do PortoVerified email at fe.up.pt
Amélia VeigaFaculty of Psychology and Education Sciences, University of PortoVerified email at fpce.up.pt
Sónia CardosoCIPES Verified email at ua.pt
Denise Leite (Denise Balarine Cavalh...CNPq UFRGS Unemat GUNIVerified email at pq.cnpq.br
Bjørn StensakerDepartment of Education, University of OsloVerified email at iped.uio.no
Jussi VälimaaJyväskylän yliopistoVerified email at jyu.fi
Arménio RegoCatólica Porto Business SchoolVerified email at porto.ucp.pt
Maria de Lourdes Machado-TaylorresearcherVerified email at cipes.up.pt
Maria José SáResearcher, CIPES - Centre for Research in Higher Education PoliciesVerified email at cipes.up.pt
Jose Brites FerreiraPolytechinic Institute of Leiria and CIPES (Center for Research on Higher Education)Verified email at ipleiria.pt

Cláudia S. Sarrico

ISEG Lisbon School of Economics & Management and CIPES Centre for Research in Higher Education

Verified email at iseg.ulisboa.pt - Homepage

service operations management public management education higher education science


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Pitfalls and protocols in DEA RG Dyson, R Allen, AS Camanho, VV Podinovski, CS Sarrico, EA Shale European Journal of Operational Research 132 (2), 245-259, 2001	1784	2001
An Introduction to Data Envelopment Analysis: A Tool for Performance Measurement R Ramanathan JOURNAL-OPERATIONAL RESEARCH SOCIETY 56 (6), 751-751, 2005	969	2005
Data envelopment analysis and university selection CS Sarrico, SM Hogan, RG Dyson, AD Athanassopoulos Journal of the operational research society 48 (12), 1163-1177, 1997	255	1997
Using DEA for planning in UK universities—an institutional perspective CS Sarrico, RG Dyson Journal of the Operational Research Society 51 (7), 789-800, 2000	194	2000
Restricting virtual weights in data envelopment analysis CS Sarrico, RG Dyson European Journal of Operational Research 159 (1), 17-34, 2004	184	2004
The European university landscape: A micro characterization based on evidence from the Aquameth project C Daraio, A Bonaccorsi, A Geuna, B Lepori, L Bach, P Bogetoft, ... Research policy 40 (1), 148-164, 2011	153	2011
The European university landscape: A micro characterization based on evidence from the Aquameth project C Daraio, A Bonaccorsi, A Geuna, B Lepori, L Bach, P Bogetoft, ... Research policy 40 (1), 148-164, 2011	153	2011
Assessing quality and evaluating performance in higher education: Worlds apart or Complementary views? CS Sarrico, MJ Rosa, PN Teixeira, MF Cardoso Minerva 48 (1), 35-54, 2010	145	2010
The integration of quality management in higher education institutions: a systematic literature review MJ Manatos, CS Sarrico, MJ Rosa Total Quality Management & Business Excellence 28 (1-2), 159-175, 2017	101	2017
Managing reform in universities: The dynamics of culture, identity and organisational change B Stensaker, J Välimaa, C Sarrico Springer, 2012	89	2012
Implementing quality management systems in higher education institutions MJ Rosa, CS Sarrico, A Amaral Quality assurance and management, 129-146, 2012	89	2012
The influence of performance management systems on key actors in universities: the case of an English university AI Melo, CS Sarrico, Z Radnor Public Management Review 12 (2), 233-254, 2010	88	2010
Gestão ética e responsabilidade social das empresas: Um estudo da situação portuguesa A Rego, JM Moreira, C Sarrico	76	2003
Avaliação de escolas em Portugal: que futuro I Coelho, C Sarrico, MJ Rosa Revista Portuguesa e Brasileira de Gestão 7 (2), 56-67, 2008	74	2008
On performance in higher education: Towards performance governance CS Sarrico Tertiary Education and Management 16 (2), 145-158, 2010	58	2010
Relatório final da actividade do Grupo de Trabalho para Avaliação das Escolas PG Oliveira, MC Clímaco, MA Carravilla, C Sarrico, JM Azevedo, ... Lisboa: Ministério da Educação, 2006	48	2006
On the road to performance governance in the public domain? J Halligan, CS Sarrico, ML Rhodes International Journal of Productivity and Performance Management, 2012	42	2012
On the road to performance governance in the public domain? J Halligan, CS Sarrico, ML Rhodes International Journal of Productivity and Performance Management 61 (3), 224-234, 2012	42	2012
Assessing customer satisfaction and loyalty in the retail sector AR Biscaia, MJ Rosa, P Moura e Sa, CS Sarrico International Journal of Quality & Reliability Management 34 (9), 1508-1529, 2017	41	2017
Strategic enrolment management: Improving student satisfaction and success in Portugal J Taylor, R Brites, F Correia, M Farhangmehr, B Ferreira, ... Higher Education Management and Policy 20 (1), 1-17, 2008	41	2008

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