Mohamed Zairi
Mohamed Zairi
Emeritus Professor, University of Bradford
Verified email at
Cited by
Cited by
Enterprise resource planning: A taxonomy of critical factors
M Al-Mashari, A Al-Mudimigh, M Zairi
European journal of operational research 146 (2), 352-364, 2003
Business process management: a boundaryless approach to modern competitiveness
M Zairi
Business process management journal 3 (1), 64-80, 1997
BPR implementation process: an analysis of key success and failure factors
M Al‐Mashari, M Zairi
Business process management journal 5 (1), 87-112, 1999
Benchmarking for best practice
M Zairi
Routledge, 2010
ERP software implementation: an integrative framework
A Al-Mudimigh, M Zairi, M Al-Mashari
European Journal of Information Systems 10 (4), 216-226, 2001
Business process re‐engineering and process management: a survey of current practice and future trends in integrated management
M Zairi, D Sinclair
Management decision 33 (3), 3-16, 1995
Measuring performance for business results
M Zairi
Springer Science & Business Media, 2012
Managing customer dissatisfaction through effective complaints management systems
M Zairi
The TQM magazine 12 (5), 331-337, 2000
Managing customer satisfaction: a best practice perspective
M Zairi
The TQM magazine 12 (6), 389-394, 2000
Effective process management through performance measurement: Part III‐an integrated model of total quality‐based performancemeasurement
D Sinclair, M Zairi
Business Process Re-engineering & Management Journal 1 (3), 50-65, 1995
Extending the concept of supply chain:: The effective management of value chains
AS Al-Mudimigh, M Zairi, AMM Ahmed
International Journal of Production Economics 87 (3), 309-320, 2004
Business process reengineering: a survey of international experience
M Al‐Mashari, Z Irani, M Zairi
Business process management journal 7 (5), 437-455, 2001
Knowledge management critical success factors
M Alazmi, M Zairi
Total Quality Management & Business Excellence 14 (2), 199-204, 2003
Practical benchmarking: The complete guide: A complete guide
M Zairi, P Leonard
Springer Science & Business Media, 1994
Revisiting BPR: a holistic review of practice and development
M Al‐Mashari, M Zairi
Business process management journal 6 (1), 10-42, 2000
Business process reengineering: critical success factors in higher education
H Ahmad, A Francis, M Zairi
Business Process Management Journal 13 (3), 451-469, 2007
The impact of social responsibility on business performance
M Zairi, J Peters
Managerial Auditing Journal 17 (4), 174-178, 2002
ERP implementation critical success factors-the role and impact of business process management
YF Jarrar, A Al-Mudimigh, M Zairi
Proceedings of the 2000 IEEE International Conference on Management of …, 2000
Supply‐chain re‐engineering using enterprise resource planning (ERP) systems: an analysis of a SAP R/3 implementation case
M Al‐Mashari, M Zairi
International Journal of Physical Distribution & Logistics Management 30 (3 …, 2000
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications‐Part I
T Thiagarajan, M Zairi
The TQM magazine 9 (4), 270-286, 1997
The system can't perform the operation now. Try again later.
Articles 1–20