Mohamed Zaki
Mohamed Zaki
Deputy Director Cambridge Service Alliance
Verified email at - Homepage
Cited by
Cited by
Customer experience challenges: bringing together digital, physical and social realms
R Bolton, J McColl-Kennedy, L Cheung, A Gallan, C Orsingher, L Witell, ...
Journal of Service Management 29 (5), 2018
Capturing value from big data–a taxonomy of data-driven business models used by start-up firms
PM Hartmann, M Zaki, N Feldmann, A Neely
International Journal of Operations & Production Management 36 (10), 1382-1406, 2016
Digital business transformation and strategy: What do we know so far
MH Ismail, M Khater, M Zaki
Cambridge Service Alliance 10 (1), 1-35, 2017
Gaining customer experience insights that matter
JR McColl-Kennedy, M Zaki, KN Lemon, F Urmetzer, A Neely
Journal of service research 22 (1), 8-26, 2019
Digital transformation: harnessing digital technologies for the next generation of services
M Zaki
Journal of Services Marketing 33 (4), 429-435, 2019
Customer experience management in the age of big data analytics: A strategic framework
M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ...
Journal of Business Research 116, 356-365, 2020
High-quality prediction intervals for deep learning: A distribution-free, ensembled approach
T Pearce, A Brintrup, M Zaki, A Neely
International conference on machine learning, 4075-4084, 2018
Analyzing customer experience feedback using text mining: A linguistics-based approach
FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki
Journal of Service Research 17 (3), 278-295, 2014
Uncertainty in neural networks: Approximately Bayesian ensembling
T Pearce, F Leibfried, A Brintrup, M Zaki, A Neely
International Conference on Artificial Intelligence and Statistics, 234-244, 2020
Big data for big business? A taxonomy of data-driven business models used by start-up firms
P Hartmann, M Zaki, N Feldmann, A Neely
SSRN, 2014
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
Data and analytics-data-driven business models: A Blueprint for Innovation
J Brownlow, M Zaki, A Neely, F Urmetzer
Cambridge Service Alliance 7 (February), 1-17, 2015
Product‐service systems evolution in the era of Industry 4.0
P Gaiardelli, G Pezzotta, A Rondini, D Romero, F Jarrahi, M Bertoni, ...
Service Business, 2021
The fallacy of the net promoter score: Customer loyalty predictive model
M Zaki, D Kandeil, A Neely, JR McColl-Kennedy
Cambridge Service Alliance 10, 1-25, 2016
More than a feeling? Toward a theory of customer delight
A Parasuraman, J Ball, L Aksoy, TL Keiningham, M Zaki
Journal of Service Management 32 (1), 1-26, 2021
How can hackathons accelerate corporate innovation?
M Flores, M Golob, D Maklin, M Herrera, C Tucci, A Al-Ashaab, L Williams, ...
Advances in Production Management Systems. Production Management for Data …, 2018
Expressive priors in Bayesian neural networks: Kernel combinations and periodic functions
T Pearce, R Tsuchida, M Zaki, A Brintrup, A Neely
Uncertainty in artificial intelligence, 134-144, 2020
The future of servitization: Technologies that will make a difference
V Dinges, F Urmetzer, V Martínez, M Zaki, A Neely
Cambridge Service Alliance, University of Cambridge, Cambridge, 2015
Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective
M Zaki, B Theodoulidis, P Shapira, A Neely, M Friedrich Tepel
Production Planning & Control 30 (7), 568-581, 2019
Text mining analysis roadmap (TMAR) for service research
M Zaki, JR McColl-Kennedy
Journal of Services Marketing 34 (1), 30-47, 2020
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