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Amjad Abu ElSamen
Amjad Abu ElSamen
Verified email at zu.ac.ae
Title
Cited by
Cited by
Year
The impact of internal marketing on internal service quality: A case study in a Jordanian pharmaceutical company
AA ELSamen, M Alshurideh
International journal of business and management 7 (19), 84, 2012
1642012
Internal marketing and service quality in restaurants
MN Akroush, AA Abu‐ElSamen, GA Samawi, AL Odetallah
Marketing Intelligence & Planning 31 (4), 304-336, 2013
1432013
Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions
AA Abu‐El Samen, MN Akroush, BN Abu‐Lail
International Journal of Quality & Reliability Management 30 (4), 403-425, 2013
1322013
Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction
AA Abu‐ELSamen, MN Akroush, FM Al‐Khawaldeh, MS Al‐Shibly
International Journal of Commerce and Management 21 (4), 349-380, 2011
1132011
Online service quality and brand equity: The mediational roles of perceived value and customer satisfaction
AA Abu ELSamen
Journal of Internet Commerce 14 (4), 509-530, 2015
632015
A process-based analysis of e-procurement adoption
A Abu-ELSamen, G Chakraborty, D Warren
Journal of Internet Commerce 9 (3-4), 243-259, 2010
462010
Beyond the Random Location of Shopping Malls: A GIS Perspective in Amman, Jordan
A Abu ELSamen, R Hiyasat
Journal of Retailing and Consumer Service 34, 30-37, 2017
372017
Factors affecting quality in the Jordanian housing sector
R Sweis, R Shannak, A Abu ELSamen, T Suifan
International Journal of Housing Markets and Analysis 17 (2), 175-188, 2014
322014
How customer orientation enhances salespeople’s performance? A case study from an international market
AA ELSamen, MN Akroush
Benchmarking: An International Journal 25 (7), 2460-2477, 2018
252018
Guest-based hotel equity: scale development and validation
MI El-Adly, A Abu ELSamen
Journal of Product & Brand Management 27 (6), 615-633, 2018
242018
An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty
MN Akroush, AA Abu ELSamen
International Journal of Internet Marketing and Advertising 7 (1), 1-30, 2012
242012
Understanding contextual factors affecting the adoption of energy-efficient household products in Jordan
AA Abu-Elsamen, MN Akroush, NA Asfour, H Al Jabali
Sustainability Accounting, Management and Policy Journal 10 (2), 314-332, 2019
232019
The influence of mall shopping environment and motives on shoppers’ response: a conceptual model and empirical evidence
MN Akroush, AA Abu-ElSamen, NA Jaradat
International Journal of Services and Operations Management 10 (2), 168-198, 2011
202011
Electronic networks and gaining market share: Opportunities and challenges
G Al-Weshah, K Al-Hyari, A Abu-Elsamen, M Al-Nsour
International Journal of Information Communication Technologies and Human …, 2011
192011
Examining the Construct Validity of the Lockwood Goal Orientation Scale Using the General Hierarchal Model: An Exploratory Study
A Abu ELSamen
Academy of Marketing Science Annual Conference, 2010
192010
Modelling the impact of 3D product presentation on online behaviour
RS Algharabat, AA Abu-ElSamen
International Journal of Electronic Marketing and Retailing 5 (3), 242-264, 2013
182013
Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers
MN Akroush, AA Abu-ElSamen, MS Al-Shibly, FM Al-Khawaldeh
International Journal of Mobile Communications 8 (6), 625-653, 2010
182010
Analysing the effect of membership and perceived trust on sport events electronic word-of-mouth (eWOM) intention
MY Lai, AK Fotiadis, A Abu-ElSamen, P Beede
Tourism Recreation Research 47 (1), 91-104, 2022
172022
An empirical model of customer service quality and customer loyalty in an international electronics company
AA Abu-ELSamen, MN Akroush, AL Al-Sayed, HJ Hasan
International Journal of Electronic Business 10 (1), 39-63, 2012
162012
An empirical model of mobile shopping attitudes and intentions in an emerging market
MN Akroush, B Mahadin, AA ElSamen, A Shoter
International Journal of Web Based Communities 16 (2), 150-179, 2020
132020
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