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Jens Hogreve
Jens Hogreve
Professor of Service Management, Catholic University of Eichstätt-Ingolstadt
Verified email at ku.de - Homepage
Title
Cited by
Cited by
Year
Financial well-being: A conceptualization and research agenda
EC Brüggen, J Hogreve, M Holmlund, S Kabadayi, M Löfgren
Journal of business research 79, 228-237, 2017
4282017
Revenue and profit implications of industrial service strategies
A Eggert, J Hogreve, W Ulaga, E Muenkhoff
Journal of Service Research 17 (1), 23-39, 2014
3272014
Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis
A Eggert, J Hogreve, W Ulaga, E Muenkhoff
Industrial Marketing Management 40 (5), 661-670, 2011
2472011
Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis
A Eggert, J Hogreve, W Ulaga, E Muenkhoff
Industrial Marketing Management 40 (5), 661-670, 2011
2472011
The service–profit chain: A meta-analytic test of a comprehensive theoretical framework
J Hogreve, A Iseke, K Derfuss, T Eller
Journal of marketing 81 (3), 41-61, 2017
1882017
Toward a deeper understanding of service marketing: The past, the present, and the future
WH Kunz, J Hogreve
International Journal of Research in Marketing 28 (3), 231-247, 2011
1682011
Twenty years of service guarantee research: A synthesis
J Hogreve, DD Gremler
Journal of service research 11 (4), 322-343, 2009
1502009
Understanding money-back guarantees: Cognitive, affective, and behavioral outcomes
T Suwelack, J Hogreve, WD Hoyer
Journal of retailing 87 (4), 462-478, 2011
1222011
Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors
L Mandl, J Hogreve
Journal of Business Research 107, 130-137, 2020
612020
Unveiling the recovery time zone of tolerance: when time matters in service recovery
J Hogreve, N Bilstein, L Mandl
Journal of the Academy of Marketing Science 45 (6), 866-883, 2017
592017
Service recovery on stage: effects of social media recovery on virtually present others
J Hogreve, N Bilstein, K Hoerner
Journal of Service Research 22 (4), 421-439, 2019
552019
Do service guarantees guarantee greater market value?
J Meyer, DD Gremler, J Hogreve
Journal of Service Research 17 (2), 150-163, 2014
552014
Die Wirkung von Dienstleistungsgarantien auf das Konsumentenverhalten
J Hogreve
Deutscher Universitäts-Verlag GWV Fachverlage, 2007
402007
Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
NV Wünderlich, J Hogreve, IN Chowdhury, H Fleischer, S Mousavi, ...
Journal of Business Research 116, 377-386, 2020
232020
Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
NV Wünderlich, J Hogreve, IN Chowdhury, H Fleischer, S Mousavi, ...
Journal of Business Research 116, 377-386, 2020
232020
Explaining social exchanges in information-based online communities (IBOCs)
S Benoit, N Bilstein, J Hogreve, C Sichtmann
Journal of Service Management, 2016
182016
When the whole world is listening–an exploratory investigation of individual complaints on social media platforms
J Hogreve, T Eller, N Firmhofer
Dienstleistungsmanagement und Social Media, 515-540, 2013
132013
Die Wirkungen von Zertifikaten auf das Kaufverhalten bei Dienstleistungsangeboten
J Hogreve, O Wittko
Innovatives Dienstleistungsmarketing in Theorie und Praxis, 103-119, 2006
132006
How do social norms influence parents’ food choices for their children? The role of social comparison and implicit self-theories
J Hogreve, S Matta, AS Hettich, RW Reczek
Journal of retailing 97 (2), 173-190, 2021
112021
Relative measures in service research
L Aksoy, J Hogreve, B Lariviere, A Ordanini, C Orsingher
Journal of services marketing, 2015
112015
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