| Financial well-being: A conceptualization and research agenda EC Brüggen, J Hogreve, M Holmlund, S Kabadayi, M Löfgren Journal of business research 79, 228-237, 2017 | 428 | 2017 |
| Revenue and profit implications of industrial service strategies A Eggert, J Hogreve, W Ulaga, E Muenkhoff Journal of Service Research 17 (1), 23-39, 2014 | 327 | 2014 |
| Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis A Eggert, J Hogreve, W Ulaga, E Muenkhoff Industrial Marketing Management 40 (5), 661-670, 2011 | 247 | 2011 |
| Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis A Eggert, J Hogreve, W Ulaga, E Muenkhoff Industrial Marketing Management 40 (5), 661-670, 2011 | 247 | 2011 |
| The service–profit chain: A meta-analytic test of a comprehensive theoretical framework J Hogreve, A Iseke, K Derfuss, T Eller Journal of marketing 81 (3), 41-61, 2017 | 188 | 2017 |
| Toward a deeper understanding of service marketing: The past, the present, and the future WH Kunz, J Hogreve International Journal of Research in Marketing 28 (3), 231-247, 2011 | 168 | 2011 |
| Twenty years of service guarantee research: A synthesis J Hogreve, DD Gremler Journal of service research 11 (4), 322-343, 2009 | 150 | 2009 |
| Understanding money-back guarantees: Cognitive, affective, and behavioral outcomes T Suwelack, J Hogreve, WD Hoyer Journal of retailing 87 (4), 462-478, 2011 | 122 | 2011 |
| Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors L Mandl, J Hogreve Journal of Business Research 107, 130-137, 2020 | 61 | 2020 |
| Unveiling the recovery time zone of tolerance: when time matters in service recovery J Hogreve, N Bilstein, L Mandl Journal of the Academy of Marketing Science 45 (6), 866-883, 2017 | 59 | 2017 |
| Service recovery on stage: effects of social media recovery on virtually present others J Hogreve, N Bilstein, K Hoerner Journal of Service Research 22 (4), 421-439, 2019 | 55 | 2019 |
| Do service guarantees guarantee greater market value? J Meyer, DD Gremler, J Hogreve Journal of Service Research 17 (2), 150-163, 2014 | 55 | 2014 |
| Die Wirkung von Dienstleistungsgarantien auf das Konsumentenverhalten J Hogreve Deutscher Universitäts-Verlag GWV Fachverlage, 2007 | 40 | 2007 |
| Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys NV Wünderlich, J Hogreve, IN Chowdhury, H Fleischer, S Mousavi, ... Journal of Business Research 116, 377-386, 2020 | 23 | 2020 |
| Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys NV Wünderlich, J Hogreve, IN Chowdhury, H Fleischer, S Mousavi, ... Journal of Business Research 116, 377-386, 2020 | 23 | 2020 |
| Explaining social exchanges in information-based online communities (IBOCs) S Benoit, N Bilstein, J Hogreve, C Sichtmann Journal of Service Management, 2016 | 18 | 2016 |
| When the whole world is listening–an exploratory investigation of individual complaints on social media platforms J Hogreve, T Eller, N Firmhofer Dienstleistungsmanagement und Social Media, 515-540, 2013 | 13 | 2013 |
| Die Wirkungen von Zertifikaten auf das Kaufverhalten bei Dienstleistungsangeboten J Hogreve, O Wittko Innovatives Dienstleistungsmarketing in Theorie und Praxis, 103-119, 2006 | 13 | 2006 |
| How do social norms influence parents’ food choices for their children? The role of social comparison and implicit self-theories J Hogreve, S Matta, AS Hettich, RW Reczek Journal of retailing 97 (2), 173-190, 2021 | 11 | 2021 |
| Relative measures in service research L Aksoy, J Hogreve, B Lariviere, A Ordanini, C Orsingher Journal of services marketing, 2015 | 11 | 2015 |
Andreas EggertProfessor of Business and Services Marketing, Freie Universitaet BerlinVerified email at fu-berlin.de
