| 'To trust or not to trust': The impact of social media influencers on the reputation of corporate brands in crisis J Singh, B Crisafulli, LT Quamina, M Xue Journal of Business Research, 2020 | 177 | 2020 |
| Managing online service recovery: procedures, justice and customer satisfaction J Singh, B Crisafulli Journal of Service Theory and Practice 26 (6), 764-787, 2016 | 108 | 2016 |
| Service failures in e-retailing: Examining the effects of response time, compensation, and service criticality B Crisafulli, J Singh Computers in Human Behavior 77, 413-424, 2017 | 84 | 2017 |
| ‘Corporate image at stake’: The impact of crises and response strategies on consumer perceptions of corporate brand alliances J Singh, B Crisafulli Journal of Business Research, 2019 | 54 | 2019 |
| Service guarantee as a recovery strategy: The impact of guarantee terms on perceived justice and firm motives B Crisafulli, J Singh Journal of Service Management 27 (2), 117-143, 2016 | 50 | 2016 |
| Emotions and consumers' adoption of innovations: An integrative review and research agenda C Valor, P Antonetti, B Crisafulli Technological Forecasting and Social Change 179, 2022 | 37 | 2022 |
| How intensity of cause-related marketing guilt appeals influences consumers: the roles of company motive and consumer identification with the brand J Singh, B Crisafulli Journal of Advertising Research 60 (2), 148-162, 2020 | 35 | 2020 |
| Joining hands for the greater good: Examining social innovation launch strategies in B2B settings B Crisafulli, R Dimitriu, J Singh Industrial Marketing Management, 2020 | 34 | 2020 |
| Competence is power: how digital influencers impact buying decisions in B2B markets B Crisafulli, J Singh, LT Quamina Industrial Marketing Management 104, 384-399, 2022 | 29 | 2022 |
| Selling circularity: Understanding the relationship between circularity promotion and the performance of manufacturing SMEs in Italy B Silvia, C Benedetta, SS Rita Journal of Cleaner Production, 127035, 2021 | 29 | 2021 |
| Does it really hurt? Making sense of varieties of anger. P Antonetti, B Crisafulli, C Katsikeas Psychology & Marketing, 2020 | 26 | 2020 |
| “Just look the other way”: Job seekers’ reactions to the irresponsibility of market-dominant employers P Antonetti, B Crisafulli, A Tuncdogan Journal of Business Ethics, 2020 | 23 | 2020 |
| Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery P Antonetti, B Crisafulli, S Maklan Journal of Service Research 21 (4), 438-455, 2018 | 23 | 2018 |
| When doing good will not save us: revisiting the buffering effect of CSR following service failures P Antonetti, B Crisafulli, S Maklan Psychology & Marketing, 2021 | 17 | 2021 |
| The role of brand equity and crisis type on corporate brand alliances in crises J Singh, B Crisafulli, LT Quamina, R Kottasz European Management Review, 2019 | 14 | 2019 |
| “I will defend your right to free speech, provided I agree with you”: How social media users react (or not) to online out‐group aggression P Antonetti, B Crisafulli Psychology & Marketing, 2020 | 11 | 2020 |
| Customer responses to service failure and recovery experiences J Singh, B Crisafulli Boundary Spanning Elements and the Marketing Function in Organizations, 117-135, 2015 | 8 | 2015 |
| Revisiting power messaging in service failures: pitfalls and proposed solutions P Antonetti, B Crisafulli Psychology & Marketing 40 (1), 2022 | 6 | 2022 |
| Case Study 4: Managing Customer Complaints: The Case of Imperial Orchid Hotels in Thailand J Singh, B Crisafulli Services Marketing Cases in Emerging Markets, 35-43, 2017 | 1 | 2017 |
| Brands and Consumers A Research Overview J Singh, B Crisafulli | | 2022 |
