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Karim Sidaoui
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Year
AI feel you: customer experience assessment via chatbot interviews
K Sidaoui, M Jaakkola, J Burton
Journal of Service Management 31 (4), 745-766, 2020
1022020
Customer deviance: A framework, prevention strategies, and opportunities for future research
PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ...
Journal of Business Research 116, 387-400, 2020
742020
It is really not a game: An integrative review of gamification for service research
R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead
Journal of Service Research 26 (1), 3-20, 2023
362023
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
V Blazevic, K Sidaoui
Journal of Service Management 33 (4/5), 733-746, 2022
162022
Generative AI in Responsible Conversational Agent Integration: Guidelines for Service Managers
K Sidaoui, D Mahr, G Odekerken-Schröder
Organizational Dynamics, 101045, 2024
2024
SDG commentary: collaboration services for sustainable development goal (SDG) partnerships
RP Fisk, S Kabadayi, K Sidaoui, RH Tsiotsou
Journal of Services Marketing 38 (2), 238-246, 2024
2024
It is Really Not a Game
R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead
Journal of Service Research, 2022
2022
Towards a Data-Driven Understanding of The Customer Experience Gestalt
K Sidaoui
Manchester Business School, 2021
2021
Extraction of Customer Experience Feelings Using Artificially Intelligent Chatbots
K Sidaoui, M Jaakkola, J Burton
2020 AMA Winter Academic Conference, 2020
2020
Exploring the Holistic Customer Experience Gestalt through its Elements: An Abstract
K Sidaoui, J Burton, B Theodoulidis
Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS …, 2020
2020
USING ARTIFICIALLY INTELLIGENT CHATBOTS TO STUDY FEELINGS IN CUSTOMER EXPERIENCE
K Sidaoui, J Burton, M Jaakkola
16th International Research Symposium on Advancing Service Research and Practice, 2019
2019
Exploring the holistic customer experience gestalt through its dimensions
K Sidaoui, J Burton, B Theodoulidis
2019 AMS World Marketing Congress, 2019
2019
Customer Deviance: An Expanded Framework, Prevention Strategies, and Opportunities for Future Research
P Fombelle, C Voorhees, M Jenkins, I Abosag, S Benoit, T Gruber, ...
Customer Deviance: An Expanded Framework, Prevention Strategies, and …, 2018
2018
Artificial emotional intelligence: Using artificial intelligence to study feelings in customer experience
K Sidaoui, J Burton, M Jaakkola
16th International Research Symposium on Advancing Service Research and Practice, 2018
2018
Exploring the holistic customer experience gestalt through its dimensions: a literature review
K Sidaoui, J Burton, B Theodoulidis
Frontiers in Service Conference 2018, 2018
2018
AI Feel You
K Sidaoui, M Jaakkola, J Burton, FY AI
Data Exchange Web (DEW): Consolidating the world’s knowledge. Reality or fiction?
DEW DEW
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