Prof Graeme McLean
Cited by
Cited by
Hey Alexa… examine the variables influencing the use of artificial intelligent in-home voice assistants
G McLean, K Osei-Frimpong
Computers in Human Behavior 99, 28-37, 2019
Developing a mobile applications customer experience model (MACE)-implications for retailers
G Mclean, K Al-Nabhani, A Wilson
Journal of Business Research 85, 325-336, 2018
Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
G McLean, A Wilson
Computers in Human Behavior 101, 210-224, 2019
Evolving the online customer experience… is there a role for online customer support?
G McLean, A Wilson
Computers in Human Behavior 60, 602-610, 2016
Examining online social brand engagement: A social presence theory perspective
K Osei-Frimpong, G McLean
Technological Forecasting and Social Change 128, 10-21, 2018
Examining consumer attitudes towards retailers'm-commerce mobile applications–An initial adoption vs. continuous use perspective
G McLean, K Osei-Frimpong, K Al-Nabhani, H Marriott
Journal of Business Research 106, 139-157, 2020
Examining satisfaction with the experience during a live chat service encounter-implications for website providers
G McLean, K Osei-Frimpong
Computers in Human Behavior 76, 494-508, 2017
Examining the determinants and outcomes of mobile app engagement-A longitudinal perspective
G McLean
Computers in Human Behavior 84, 392-403, 2018
Investigating the Online Customer Experience - A B2B perspective
G McLean
Marketing Intelligence and Planning 35 (5), 657-672, 2017
Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences
JB Barhorst, G McLean, E Shah, R Mack
Journal of Business Research 122, 423-436, 2021
Alexa, do voice assistants influence consumer brand engagement?–Examining the role of AI powered voice assistants in influencing consumer brand engagement
G McLean, K Osei-Frimpong, J Barhorst
Journal of Business Research 124, 312-328, 2021
Chat now… Examining the variables influencing the use of online live chat
G McLean, K Osei-Frimpong
Technological Forecasting and Social Change 146, 55-67, 2019
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions: the role of human touch
G McLean, K Osei-Frimpong, A Wilson, V Pitardi
International Journal of Contemporary Hospitality Management, 2020
“Just be there”: Social media presence, interactivity, and responsiveness, and their impact on B2B relationships
M Karampela, E Lacka, G McLean
European Journal of Marketing, 2020
Social media brand engagement practices: Examining the role of consumer brand knowledge, social pressure, social relatedness, and brand trust
K Osei-Frimpong, G McLean, S Famiyeh
Information Technology & People, 2019
Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context
K Osei-Frimpong, G McLean, A Wilson, F Lemke
Journal of Business Research 120, 82-93, 2020
‘What lies behind the filter?’Uncovering the motivations for using augmented reality (AR) face filters on social media and their effect on well-being
A Javornik, B Marder, JB Barhorst, G McLean, Y Rogers, P Marshall, ...
Computers in Human Behavior 128, 107126, 2022
‘Regrettable‐escapism’the negative effects of mobile app use: A retail perspective
G McLean, K Al‐Nabhani, H Marriott
Psychology & Marketing 39 (1), 150-167, 2022
Examining tourism consumers’ attitudes and the role of sensory information in virtual reality experiences of a tourist destination
M Alyahya, G McLean
Journal of Travel Research, 00472875211037745, 2021
Everyday micro-influencers and their impact on corporate brand reputation
JB Barhorst, G McLean, J Brooks, A Wilson
21st ICIG Symposium, 2019
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