Loading...
The system can't perform the operation now. Try again later.
Citations per year
Duplicate citations
The following articles are merged in Scholar. Their
combined citations
are counted only for the first article.
Merged citations
This "Cited by" count includes citations to the following articles in Scholar. The ones marked
*
may be different from the article in the profile.
Add co-authors
Co-authors
Follow
New articles by this author
New citations to this author
New articles related to this author's research
Email address for updates
Done
My profile
My library
Metrics
Alerts
Settings
Sign in
Sign in
Get my own profile
Cited by
All
Since 2019
Citations
16
16
h-index
1
1
i10-index
1
1
0
10
5
2022
2023
2024
3
9
4
Co-authors
anne-francoise audrain-pontevia
Professor of Marketing, Université du Québec à Montréal
Verified email at uqam.ca
Follow
Isabelle Garnier
Senior Lecturer, FSA-ULaval | Ph.D. Candidate, ESG-UQÀM
Verified email at fsa.ulaval.ca -
Homepage
Relationship Marketing
Gratitude
Retail
Articles
Cited by
Co-authors
Title
Sort
Sort by citations
Sort by year
Sort by title
Cited by
Cited by
Year
Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness
AF Audrain-Pontevia, I Garnier
International Journal of Retail & Distribution Management 49 (12), 1660-1679
, 2021
16
2021
Effects of loyalty programs non-monetary benefits on customer gratitude, customer referral and customer purchase intent
I Garnier, AF Audrain-Pontevia, J François
EMAC 2020 Annual Conference
, 2020
2020
Marketing, 3e ed (French adaptation)
S Gauvin, W Menvielle, I Garnier, D Grewal, M Levy, S Litchi
2020
The system can't perform the operation now. Try again later.
Articles 1–3
Show more
Privacy
Terms
Help
About Scholar
Search help