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Timothy Keiningham
Timothy Keiningham
J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University
Verified email at stjohns.edu - Homepage
Title
Cited by
Cited by
Year
Return on quality (ROQ): Making service quality financially accountable
RT Rust, AJ Zahorik, TL Keiningham
Journal of marketing 59 (2), 58-70, 1995
27441995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
B Cooil, TL Keiningham, L Aksoy, M Hsu
Journal of marketing 71 (1), 67-83, 2007
9532007
Service marketing
RT Rust, AJ Zahorik, TL Keiningham
HarperCollins, 1996
8871996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet
TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner
Managing service quality: An international Journal, 2007
6242007
A longitudinal examination of net promoter and firm revenue growth
TL Keiningham, B Cooil, TW Andreassen, L Aksoy
Journal of Marketing 71 (3), 39-51, 2007
5232007
Return on quality: Measuring the financial impact of your company's quest for quality
RT Rust, AJ Zahorik, TL Keiningham
Probus Publishing Company, 1994
5101994
The impact of customer satisfaction on share-of-wallet in a business-to-business environment
TL Keiningham, T Perkins-Munn, H Evans
Journal of Service Research 6 (1), 37-50, 2003
3582003
The long-term stock market valuation of customer satisfaction
L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın
Journal of Marketing 72 (4), 105-122, 2008
3292008
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence
V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ...
Journal of Service Management, 2013
2812013
The customer delight principle: Exceeding customers' expectations for bottom-line success
TL Keiningham, T Keiningham, TG Vavra
McGraw Hill Professional, 2001
2812001
A framework for understanding and managing the customer experience
A De Keyser, KN Lemon, P Klaus, TL Keiningham
Marketing Science Institute working paper series 85 (1), 15-121, 2015
2662015
Forward-looking focus: can firms have adaptive foresight?
VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ...
Journal of Service Research 9 (2), 168-183, 2006
2262006
Linking customer loyalty to growth
TL Keiningham, L Aksoy, B Cooil, TW Andreassen
mIt Sloan management review 49 (4), 51, 2008
1772008
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet
TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin
Managing Service Quality: An International Journal, 2005
1682005
Customer delight and the bottom line
TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci
Marketing Management 8 (3), 57, 1999
1481999
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature
A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus
Journal of Service Research 23 (4), 433-455, 2020
1452020
Loyalty myths: hyped strategies that will put you out of business--and proven tactics that really work
TL Keiningham, TG Vavra, L Aksoy, H Wallard
John Wiley & Sons, 2005
1392005
Customer experience driven business model innovation
T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ...
Journal of Business Research 116, 431-440, 2020
1312020
A five-component customer commitment model: implications for repurchase intentions in goods and services industries
TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal
Journal of Service Research 18 (4), 433-450, 2015
1242015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivičre, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
1242013
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