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Willemijn van Dolen
Willemijn van Dolen
Hoogleraar Marketing, Universiteit van Amsterdam
Verified email at uva.nl
Title
Cited by
Cited by
Year
The influence of online store beliefs on consumer online impulse buying: A model and empirical application
T Verhagen, W Van Dolen
Information & Management 48 (8), 320-327, 2011
6642011
Online purchase intentions: A multi-channel store image perspective
T Verhagen, W Van Dolen
Information & Management 46 (2), 77-82, 2009
3362009
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
W Van Dolen, K De Ruyter, J Lemmink
Journal of Business research 57 (4), 437-444, 2004
3202004
Satisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style
WM Van Dolen, PA Dabholkar, K De Ruyter
Journal of retailing 83 (3), 339-358, 2007
2512007
Virtual customer service agents: Using social presence and personalization to shape online service encounters
T Verhagen, J Van Nes, F Feldberg, W Van Dolen
Journal of Computer-Mediated Communication 19 (3), 529-545, 2014
2472014
Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions
A Kolk, P Hong, W Van Dolen
Business Strategy and the Environment 19 (5), 289-303, 2010
2342010
Customer-sales employee encounters: a dyadic perspective
W Van Dolen, J Lemmink, K De Ruyter, A De Jong
Journal of Retailing 78 (4), 265-279, 2002
2292002
Trickle effects of cross-sector social partnerships
A Kolk, W van Dolen, M Vock
Journal of Business Ethics 94 (1), 123-137, 2010
1652010
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
W Van Dolen, J Lemmink, J Mattsson, I Rhoen
Journal of Economic Psychology 22 (3), 359-376, 2001
1642001
What you feel, is what you like influence of message appeals on customer engagement on Instagram
R Rietveld, W Van Dolen, M Mazloom, M Worring
Journal of Interactive Marketing 49, 20-53, 2020
1332020
Role of local presence in online impulse buying
C Vonkeman, T Verhagen, W Van Dolen
Information & management 54 (8), 1038-1048, 2017
1222017
Effectiveness of corporate employment web sites: How content and form influence intentions to apply
MJH Van Birgelen, MGM Wetzels, WM van Dolen
International Journal of Manpower, 2008
1092008
Understanding willingness to pay for social network sites
M Vock, WV Dolen, KD Ruyter
Journal of Service Research 16 (3), 311-325, 2013
1012013
Multimodal popularity prediction of brand-related social media posts
M Mazloom, R Rietveld, S Rudinac, M Worring, W Van Dolen
Proceedings of the 24th ACM international conference on Multimedia, 197-201, 2016
892016
Moderated group chat: an empirical assessment of a new e‐service encounter
WM van Dolen, K de Ruyter
International Journal of Service Industry Management, 2002
792002
A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat
PA Dabholkar, WM van Dolen, K de Ruyter
Psychology & Marketing 26 (2), 145-174, 2009
772009
Hierarchical multi-label classification of social text streams
Z Ren, MH Peetz, S Liang, W Van Dolen, M De Rijke
Proceedings of the 37th international ACM SIGIR conference on Research …, 2014
682014
On the role of social media in the ‘responsible’food business: Blogger buzz on health and obesity issues
HHM Lee, W Van Dolen, A Kolk
Journal of business ethics 118 (4), 695-707, 2013
582013
Consumer engagement with brand posts on social media in consecutive stages of the customer journey
J Demmers, JWJ Weltevreden, WM van Dolen
International Journal of Electronic Commerce 24 (1), 53-77, 2020
562020
Consumer perceptions of CSR:(how) is China different?
A Kolk, W van Dolen, L Ma
International Marketing Review, 2015
532015
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