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Muhammad Hafiz Abd Rashid, PhD
Muhammad Hafiz Abd Rashid, PhD
Faculty of Business & Management, Universiti Teknologi MARA (UiTM)
Verified email at uitm.edu.my - Homepage
Title
Cited by
Cited by
Year
Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry
MH Abd Rashid, F Sh Ahmad, AK Othman
Procedia - Social and Behavioral Sciences 130, 455-460, 2014
532014
Moderating Effects of Organizational Culture on the Link between Leadership Competencies and Job Role Performance
MI Hamzah, AK Othman, N Hashim, MH Abd Rashid, MS Mohamad Besir
Australian Journal of Basic and Applied Sciences 7 (10), 270-285, 2013
392013
Hierarchical Service Quality Model towards Student Satisfaction
AA Mansor, R Hasanordin, MH Abd Rashid, WE Wan Rashid
International Journal of Innovation, Management and Technology 3 (6), 803-807, 2012
392012
The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework
MH Abd Rashid, F Sh Ahmad
International Journal of Innovation, Management and Technology 5 (5), 401-405, 2014
382014
Measuring and Achieving Quality Customer Service: A Study on Public Sector in Malaysia.
MH Abd Rashid
School of Hospitality and Service Management, Rochester Institute of Technology, 2008
192008
Service Quality and Patients’ Satisfaction in Healthcare Service in Malaysia
MH Abd Rashid, AA Mansor, MI Hamzah
International Journal of Customer Service Management 1 (1), 41-50, 2011
152011
Consumer Perceptions of Hybrid Electric Vehicle Adoption and the Green Automotive Market: The Malaysian Evidence
MI Hamzah, NS Tanwir, SN Wahab, MH Abd Rashid
Environment, Development and Sustainability, 1827-1851, 2022
132022
Mobile Commerce Applications Service Quality in Enhancing Customer Loyalty Intention: Mediating Role of Customer Satisfaction
NF Mohd Zariman, N Humaidi, MH Abd Rashid
Journal of Financial Services Marketing, 2022
92022
A Review on Full Service Restaurants in Malaysia
MH Abd Rashid, MI Hamzah, ND Shobri, N Hashim
International Tourism and Hospitality Journal 2 (2), 1-6, 2019
92019
Creating Brand Evangelists Through Service Recovery: Evidence from the Restaurant Industry
MH Abd Rashid, F Sh Ahmad, R Hasanordin
Advanced Science Letters 23 (4), 2865–2867, 2017
92017
The Role of SERVICESCAPE in Fostering Customer Satisfaction and Positive Emotion Among Shopping Mall Patrons
NA Hamzah, MH Abd Rashid, AA Mansor, NDM Shobri
International Journal of Academic Research in Business and Social Sciences …, 2020
62020
Are Customers Willing to Act Beyond Positive Word-of-Mouth After Service Recovery? A PLS-SEM Approach in the Restaurant Industry
MH Abd Rashid, R Hasanordin, F Sh Ahmad
International Journal of Arts and Sciences 9 (4), 535-548, 2017
52017
Service Recovery and Satisfaction: The Moderating Role of Religiosity
MH Abd Rashid, F Sh Ahmad
Theory and Practice in Hospitality and Tourism Research, 535-539, 2015
5*2015
Examining the Predictive Power of Leadership Competency Dimensionality in Higher Educational Institutions
MI Hamzah, AK Othman, MH Abd Rashid, MS Mohamad Besir, N Hashim
Procedia - Social and Behavioral Sciences 65, 1000-1006, 2012
52012
Relationship between Stress Factors and Turnover Intention among Customer Service Employees of a Malaysian Mutinational Company
MI Hamzah, N Hashim, MH Abd Rashid
International Journal of Customer Service Management 1 (1), 1-14, 2011
42011
Switching Intention, WOM and Quality of Public Transport Services: A Case of the Kuala Lumpur Conurbation
MI Hamzah, SN Wahab, MH Abd Rashid, BH Voon
Multimodal Transportation 2 (3), 100082, 2023
32023
Coping with Service Failure and Recovery in Restaurant: Does Being Religious Matter?
MH Abd Rashid, MI Hamzah, AA Mansor, SA Mat Ali
Journal of Foodservice Business Research, 1-18, 2021
32021
Nexus Between Brand Transgression and Brand Forgiveness Among Islamic Banking Customers in Malaysia
MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin
Journal of Asian Finance, Economics and Business 9 (4), 2022
22022
Service Failure Recovery in the Restaurant Industry: A Proposed Methodology Using Experimental-Based Design
MH Abd Rashid, R Hasanordin, F Sh Ahmad
Innovation and Best Practices in Hospitality and Tourism Research, 3-7, 2016
22016
Forgive and Forget: Can Brand Transgression Lead to Behavioral Intention?
MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin
Interdisciplinary Journal of Management Studies 16 (4), 973-988, 2023
2023
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Articles 1–20