Clemens Hutzinger
Clemens Hutzinger
Full Professor of Organizational Behavior and Leadership, Seeburg Castle University
Verified email at - Homepage
Cited by
Cited by
The effects of marketer-and advocate-initiated online service recovery responses on silent bystanders
W Weitzl, C Hutzinger
Journal of Business Research 80, 164-175, 2017
An empirical study on how webcare mitigates complainants’ failure attributions and negative word-of-mouth
W Weitzl, C Hutzinger, S Einwiller
Computers in Human Behavior 89, 316-327, 2018
Trust, decision rights delegation, and performance—The case of franchising
M Herz, C Hutzinger, H Seferagic, J Windsperger
Journal of Small Business Management 54 (3), 973-991, 2016
Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction
WJ Weitzl, C Hutzinger
Computers in Human Behavior 97, 116-129, 2019
Co-creation of online service recoveries and its effects on complaint bystanders
C Hutzinger, WJ Weitzl
Journal of Business Research 130, 525-538, 2021
Reputation and Image Recovery for the Tourism Industry
G Walters, J Mair
Goodfellow Publishers Ltd, 2019
Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants’ revenge
C Hutzinger, WJ Weitzl
Internet Research 33 (7), 19-45, 2023
I am ashamed of my brand-self! Consumer-brand identification as a moderator of emotional reactions following symbol-laden brand failures
WJ Weitzl, C Hutzinger, U Wagner
Journal of Product & Brand Management 33 (1), 1-13, 2024
Service failures as triggers of superior brand evaluations
C Hutzinger, W Weitzl
Goodfellow Publishers, 2019
The system can't perform the operation now. Try again later.
Articles 1–9