Lloyd C. Harris
Lloyd C. Harris
Professor of Marketing and Strategy
Verified email at bham.ac.uk
Cited by
Cited by
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
LC Harris, MMH Goode
Journal of retailing 80 (2), 139-158, 2004
Leadership style, organizational culture and performance: empirical evidence from UK companies
E Ogbonna, LC Harris
international Journal of human resource management 11 (4), 766-788, 2000
The consequences of dysfunctional customer behavior
LC Harris, KL Reynolds
Journal of service research 6 (2), 144-161, 2003
Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic
L Harris, R Russell‐Bennett, L Plé, RC Cáceres
Journal of services Marketing, 2010
Social identity perspective on brand loyalty
H He, Y Li, L Harris
Journal of business research 65 (5), 648-657, 2012
Market orientation and performance: objective and subjective empirical evidence from UK companies
LC Harris
Journal of Management studies 38 (1), 17-43, 2001
The greening of organizational culture: Management views on the depth, degree and diffusion of change
LC Harris, A Crane
Journal of organizational change management, 2002
Online servicescapes, trust, and purchase intentions
LC Harris, MMH Goode
Journal of Services Marketing, 2010
Strategic human resource management, market orientation, and organizational performance
LC Harris, E Ogbonna
Journal of business research 51 (2), 157-166, 2001
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
LC Harris, KL Reynolds
Journal of Services Marketing, 2004
Principles of Marketing (16th Global Edition)
P Kotler, G Armstrong
Harlow: Pearson, 2013
Servicescape and loyalty intentions: an empirical investigation
LC Harris, C Ezeh
European Journal of Marketing, 2008
Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors
LC Harris, E Ogbonna
Journal of Service Research 4 (3), 163-183, 2002
Service sabotage: A study of antecedents and consequences
LC Harris, E Ogbonna
Journal of the Academy of Marketing Science 34 (4), 543-558, 2006
Work intensification and emotional labour among UK university lecturers: An exploratory study
E Ogbonna, LC Harris
Organization studies 25 (7), 1185-1203, 2004
Leadership style and market orientation: an empirical study
LC Harris, E Ogbonna
European journal of marketing, 2001
Dysfunctional customer behavior severity: An empirical examination
KL Reynolds, LC Harris
Journal of retailing 85 (3), 321-335, 2009
Deviant customer behavior: An exploration of frontline employee tactics
KL Reynolds, LC Harris
Journal of Marketing Theory and Practice 14 (2), 95-111, 2006
Managing organisational culture: Insights from the hospitality industry
E Ogbonna, LC Harris
Human Resource Management Journal 12 (1), 33-53, 2002
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
L Harris, R Russel‐Bennett, R Fisk, S Grove, LC Harris, DA Keeffe, ...
Journal of Services Marketing, 2010
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