| Complaint handling on social media: The impact of multiple response times on consumer satisfaction D Istanbulluoglu Computers in Human Behavior 74, 72-82, 2017 | 177 | 2017 |
| The allure of luxury brands’ social media activities: a uses and gratifications perspective N Athwal, D Istanbulluoglu, SE McCormack Information Technology & People, 2019 | 126 | 2019 |
| Online fashion shopping paradox: The role of customer reviews and facebook marketing F Kawaf, D Istanbulluoglu Journal of Retailing and Consumer Services 48, 144-153, 2019 | 93 | 2019 |
| Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour D Istanbulluoglu, S Leek, IT Szmigin European Journal of Marketing 51 (5/6), 1109-1128, 2017 | 87 | 2017 |
| Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life D Houghton, A Pressey, D Istanbulluoglu Computers in Human Behavior 104, 106153, 2020 | 52 | 2020 |
| Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust D Istanbulluoglu, E Sakman European Management Journal, 2022 | 6 | 2022 |
| An exploration of consumers’ online complaining behaviour on Facebook D Istanbulluoğlu University of Birmingham, 2014 | 6 | 2014 |
| The problematic use of smartphones in public: the development and validation of a measure of smartphone “zombie” behaviour A Pressey, D Houghton, D Istanbulluoglu Information Technology & People, 2023 | 4 | 2023 |
| COMPLAINING ON FACEBOOK PAGES AND PROFILES: CONNECTED AND SOCIAL D Istanbulluoglu, S Leek, I Szmigin Academy of Marketing Conference, 2015 | 1 | 2015 |
| Forms of falsified online reviews: the good, the bad, and the downright ugly D Istanbulluoglu, LC Harris European Journal of Marketing, 2023 | | 2023 |
| Service Recovery via Twitter: An Exploration of Responses to Consumer Complaints D Istanbulluoglu, S Oz Accounting Perspectives, 2023 | | 2023 |
| Examining the Interconnections Among Anti-Consumption, Subjective Wellbeing and Time Orientation NG de Frutos, S Magrizos, D Istanbulluoglu, C Moraes 2023 Academy of Marketing Science 48th Annual Conference, 2023 | | 2023 |
| Advertising Expenditures on Media Vehicles and Sales S Oz, D Istanbulluoglu Accounting Perspectives 21 (1), 31-60, 2022 | | 2022 |
| Not all online-complaint handling is created equal: apologize fast or compensate D Istanbulluoglu, E Sakman 2019 AMS Annual Conference: Marketing Opportunities and Challenges in a …, 2019 | | 2019 |
| The impact of company response time on post-purchase customer satisfaction on social media D Istanbulluoglu SERVSIG 2016: The Future of Services in the Heart of Europe, 2016 | | 2016 |
Isabelle SzmiginProfessor of Marketing, University of BirminghamVerified email at bham.ac.uk
