Doga Istanbulluoglu
Doga Istanbulluoglu
Lecturer in Marketing, University of Birmingham
Verified email at bham.ac.uk
Title
Cited by
Cited by
Year
Complaint handling on social media: The impact of multiple response times on consumer satisfaction
D Istanbulluoglu
Computers in Human Behavior 74, 72-82, 2017
782017
The allure of luxury brands’ social media activities: a uses and gratifications perspective
N Athwal, D Istanbulluoglu, SE McCormack
Information Technology & People, 2019
352019
Online fashion shopping paradox: The role of customer reviews and facebook marketing
F Kawaf, D Istanbulluoglu
Journal of Retailing and Consumer Services 48, 144-153, 2019
352019
Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour
D Istanbulluoglu, S Leek, IT Szmigin
European Journal of Marketing, 2017
312017
Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life
D Houghton, A Pressey, D Istanbulluoglu
Computers in Human Behavior 104, 106153, 2020
152020
An exploration of consumers’ online complaining behaviour on Facebook
D Istanbulluoğlu
University of Birmingham, 2014
42014
COMPLAINING ON FACEBOOK PAGES AND PROFILES: CONNECTED AND SOCIAL
D Istanbulluoglu, S Leek, I Szmigin
Academy of Marketing Conference, 2015
12015
Not all online-complaint handling is created equal: apologize fast or compensate
D Istanbulluoglu, E Sakman
2019 AMS Annual Conference: Marketing Opportunities and Challenges in a …, 2019
2019
The impact of company response time on post-purchase customer satisfaction on social media
D Istanbulluoglu
SERVSIG 2016: The Future of Services in the Heart of Europe, 2016
2016
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