| Evaluating a servicescape: the effect of cognition and emotion IY Lin International Journal of hospitality management 23 (2), 163-178, 2004 | 879 | 2004 |
| Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction IY Lin, AS Mattila Journal of hospitality marketing & management 19 (8), 819-841, 2010 | 446 | 2010 |
| Servicescape moderation on personality traits, emotions, satisfaction, and behaviors IY Lin, R Worthley International Journal of Hospitality Management 31 (1), 31-42, 2012 | 173 | 2012 |
| Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience IY Lin Journal of Services Marketing 30 (7), 692-712, 2016 | 125 | 2016 |
| The servicescape K Namasivayam, IY Lin Handbook of hospitality operations and IT, 43-62, 2008 | 116* | 2008 |
| The value of service robots from the hotel guest’s perspective: A mixed-method approach IY Lin, AS Mattila International Journal of Hospitality Management 94, 102876, 2021 | 115 | 2021 |
| The combined effect of color and music on customer satisfaction in hotel bars IY Lin Journal of Hospitality Marketing & Management 19 (1), 22-37, 2009 | 107 | 2009 |
| Understanding restaurant switching behavior from a cultural perspective IYH Lin, AS Mattila Journal of Hospitality & Tourism Research 30 (1), 3-15, 2006 | 101 | 2006 |
| The interactive effect of Gestalt situations and arousal seeking tendency on customers' emotional responses: matching color and music to specific servicescapes IY Lin Journal of Services Marketing 24 (4), 294-304, 2010 | 79 | 2010 |
| Understanding restaurant tipping systems: a human resources perspective IY Lin, K Namasivayam International Journal of Contemporary Hospitality Management 23 (7), 923-940, 2011 | 47 | 2011 |
| Accounting for temporality in servicescape effects on consumers' service evaluations K Namasivayam, I Lin Journal of Foodservice Business Research 7 (1), 5-22, 2005 | 47 | 2005 |
| Understanding tourists’ perception and evaluation of inter-cultural service encounters: a holistic mental model process D Zhao, I Y. Lin International Journal of Culture, Tourism and Hospitality Research 8 (3 …, 2014 | 24 | 2014 |
| A conceptual model of co-creating an authentic luxury spa experience IY Lin, AS Mattila International Journal of Spa and Wellness 1 (1), 39-54, 2018 | 15 | 2018 |
| Linking employee misbehavior to consumer satisfaction K Namasivayam, I Lin Journal of Foodservice Business Research 8 (3), 23-34, 2006 | 15 | 2006 |
| Understanding guests’ evaluation of green hotels: The interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals Q Chen, M Hu, Y He, I Lin, AS Mattila International Journal of Hospitality Management 104, 103229, 2022 | 13 | 2022 |
| Choreograph postpartum care experiencescapes in a resort setting IY Lin, A Mattila International Journal of Contemporary Hospitality Management 34 (8), 2953-2970, 2022 | 8 | 2022 |
| Restaurant employees’ perception of tipping systems across country differences IY Lin Journal of foodservice business research 17 (3), 198-214, 2014 | 8 | 2014 |
| The effects of ambience, servicescape, and personality traits on consumers' emotional responses, evaluation, and behavior: From the concept of Gestalt psychology. IY Lin | 6 | 2003 |
| Marketing global luxury spa and wellness trends, experiences, and challenges IY Lin Handbook of research on global hospitality and tourism management, 185-202, 2015 | 5 | 2015 |
| A place for everything and everything in its place: The application of feng shui to hotels I Lin Boston Hospitality Review 5 (3), 1-13, 2017 | 2 | 2017 |
