| Developing a Mobile Applications Customer Experience Model (MACE)-Implications for Retailers G McLean, K Al-Nabhani, A Wilson Journal of Business Research 85, 325-336, 2018 | 366 | 2018 |
| Examining consumer attitudes towards retailers'm-commerce mobile applications–An initial adoption vs. continuous use perspective G McLean, K Osei-Frimpong, K Al-Nabhani, H Marriott Journal of Business Research 106, 139-157, 2020 | 217 | 2020 |
| Examining consumers' continuous usage of multichannel retailers' mobile applications K Al‐Nabhani, A Wilson, G McLean Psychology & Marketing, 2021 | 35 | 2021 |
| Regrettable‐escapism‐the negative effects of mobile app use: A retail perspective G McLean, K Al‐Nabhani, H Marriott Psychology & Marketing, 2021 | 28 | 2021 |
| The Customer Experience… Is there an App for that? A conceptual understanding of the customer experience with m-commerce mobile applications G McLean, A Wilson, A Nabhani, KT Sulaiman RESER, 2016 | 8 | 2016 |
| It’s time to chat… examining the customer experience during an online live chat service encounter G McLean, K Osei-Frimpong, K Al-Nabhani 15th International Research Symposium on Service Excellence in Management, 2017 | 3 | 2017 |
| Factors influencing consumer retention of mobile apps: a conceptual perspective on the high-street retails K Al Nabhani, A Wilson Reser Conference, 2015 | 2 | 2015 |
| The negative effects of mobile retail app use: dealing with regrettable escapism H Marriott, G McLean, KTS Al Nabhani Academy of Marketing Science: From Micro to Macro: Dealing with …, 2020 | | 2020 |
| Examining consumers' continued use of retailers' branded mobile applications K Al-Nabhani University of Strathclyde, 2019 | | 2019 |
| Examining attitudes towards M-commerce applications… What does it mean for retailers? G McLean, K Osei-Frimpong, K Al-Nabhani Academy of Marketing Science 46th Annual Conference, 2018 | | 2018 |
| It’s time to chat… examining the customer experience during an online live chat service encounter. In: 15th International Research Symposium on Service Excellence in … G McLean, K Osei-Frimpong, K Al-Nabhani | | |
Graeme McLeanProfessor of Marketing - University of StrathclydeVerified email at strath.ac.uk
