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Zoe Radnor
Zoe Radnor
Provost, University of Law
Verified email at law.ac.uk
Title
Cited by
Cited by
Year
A new theory for public service management? Toward a (public) service-dominant approach
SP Osborne, Z Radnor, G Nasi
The American Review of Public Administration 43 (2), 135-158, 2013
9852013
Lean in healthcare: the unfilled promise?
ZJ Radnor, M Holweg, J Waring
Social science & medicine 74 (3), 364-371, 2012
9762012
Co-production and the co-creation of value in public services: a suitable case for treatment?
SP Osborne, Z Radnor, K Strokosch
Public management review 18 (5), 639-653, 2016
7802016
Learning to walk before we try to run: adapting lean for the public sector
Z Radnor, P Walley
Public money and management 28 (1), 13-20, 2008
4972008
Lean: a failed theory for public services?
Z Radnor, SP Osborne
Public management review 15 (2), 265-287, 2013
4532013
Evaluation of the lean approach to business management and its use in the public sector
Z Radnor, P Walley, A Stephens, G Bucci
Scottish executive social research, 2006
4192006
Evaluating Lean in healthcare
N Burgess, Z Radnor
International journal of health care quality assurance, 2013
3982013
Performance management in the public sector: fact or fiction?
Z Radnor, M McGuire
International journal of productivity and performance management, 2004
3602004
Historical analysis of performance measurement and management in operations management
ZJ Radnor, D Barnes
International Journal of Productivity and Performance Management 56 (5/6 …, 2007
3482007
Lean in public services—panacea or paradox?
Z Radnor, R Boaden
Taylor & Francis Group 28 (1), 3-7, 2008
3132008
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing, 2015
3082015
SimLean: Utilising simulation in the implementation of lean in healthcare
S Robinson, ZJ Radnor, N Burgess, C Worthington
European Journal of Operational Research 219 (1), 188-197, 2012
3052012
Transferring Lean into government
Z Radnor
Journal of Manufacturing Technology Management, 2010
2762010
Theoretical perspectives in purchasing and supply chain management: an analysis of the literature
D Chicksand, G Watson, H Walker, Z Radnor, R Johnston
Supply chain management: an international journal, 2012
2662012
The SERVICE framework: A public‐service‐dominant approach to sustainable public services
SP Osborne, Z Radnor, T Kinder, I Vidal
British Journal of Management 26 (3), 424-438, 2015
2432015
Operationalizing co-production in public services delivery: The contribution of service blueprinting
Z Radnor, SP Osborne, T Kinder, J Mutton
Public Management Review 16 (3), 402-423, 2014
2402014
The role of actor associations in understanding the implementation of Lean thinking in healthcare
T Papadopoulos, Z Radnor, Y Merali
International journal of operations & production management, 2011
1842011
Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting
Z Radnor, B Lovell
International Journal of Health Care Quality Assurance 16 (2), 99-108, 2003
1842003
Review of business process improvement methodologies in public services
ZJ Radnor
Aim Research, 2010
1762010
Developing an understanding of results‐based management through public value theory
D Try, Z Radnor
International Journal of Public Sector Management, 2007
1592007
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