Zoe Radnor
Zoe Radnor
VP/ PVC (Strategy and Planning), Professor of Service Operations Management, City (University of
Verified email at city.ac.uk
Cited by
Cited by
Measuring supply chain performance: current research and future directions
C Shepherd, H GŁnter
Behavioral Operations in Planning and Scheduling, 105-121, 2010
Lean in healthcare: the unfilled promise?
ZJ Radnor, M Holweg, J Waring
Social science & medicine 74 (3), 364-371, 2012
A new theory for public service management? Toward a (public) service-dominant approach
SP Osborne, Z Radnor, G Nasi
The American Review of Public Administration 43 (2), 135-158, 2013
Co-production and the co-creation of value in public services: a suitable case for treatment?
SP Osborne, Z Radnor, K Strokosch
Public management review 18 (5), 639-653, 2016
Learning to walk before we try to run: adapting lean for the public sector
Z Radnor, P Walley
Public money and management 28 (1), 13-20, 2008
Evaluation of the lean approach to business management and its use in the public sector
Z Radnor, P Walley, A Stephens, G Bucci
Scottish Executive Social Research 20, 1-6, 2006
Lean: a failed theory for public services?
Z Radnor, SP Osborne
Public management review 15 (2), 265-287, 2013
Evaluating Lean in healthcare
N Burgess, Z Radnor
International journal of health care quality assurance, 2013
Performance management in the public sector: fact or fiction?
Z Radnor, M McGuire
International journal of productivity and performance management, 2004
Historical analysis of performance measurement and management in operations management
V Martinez, Z Radnor, ZJ Radnor, D Barnes
International Journal of Productivity and Performance Management, 2007
Lean in public services—panacea or paradox?
Z Radnor, R Boaden
Taylor & Francis Group 28 (1), 3-7, 2008
The impact of performance measurement in strategic planning
Z Radnor, M Kennerley, E Tapinos, RG Dyson, M Meadows
International Journal of productivity and performance management, 2005
Transferring Lean into government
Z Radnor
Journal of Manufacturing Technology Management, 2010
SimLean: Utilising simulation in the implementation of lean in healthcare
S Robinson, ZJ Radnor, N Burgess, C Worthington
European Journal of Operational Research 219 (1), 188-197, 2012
Theoretical perspectives in purchasing and supply chain management: an analysis of the literature
D Chicksand, G Watson, H Walker, Z Radnor, R Johnston
Supply Chain Management: An International Journal, 2012
Readiness factors for lean implementation in healthcare settings–a literature review
T Sloan, A Fitzgerald, KJ Hayes, Z Radnor, S Robinson, A Sohal, ...
Journal of health organization and management, 2014
Lean in healthcare from employees’ perspectives
T Sloan, A Fitzgerald, KJ Hayes, Z Radnor, S Robinson, A Sohal, E Drotz, ...
Journal of health organization and management, 2014
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing, 2015
The SERVICE framework: A public‐service‐dominant approach to sustainable public services
SP Osborne, Z Radnor, T Kinder, I Vidal
British Journal of Management 26 (3), 424-438, 2015
Operationalizing co-production in public services delivery: The contribution of service blueprinting
Z Radnor, SP Osborne, T Kinder, J Mutton
Public Management Review 16 (3), 402-423, 2014
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