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Nicholas Ashill
Nicholas Ashill
Professor of Marketing
Verified email at vuw.ac.nz - Homepage
Title
Cited by
Cited by
Year
The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation
SB Eom, HJ Wen, N Ashill
Decision Sciences Journal of Innovative Education 4 (2), 215-235, 2006
10212006
The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective
E Babakus, U Yavas, NJ Ashill
Journal of retailing 85 (4), 480-492, 2009
4432009
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
M Rod, NJ Ashill, J Shao, J Carruthers
Marketing Intelligence & Planning, 2009
3052009
Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation
E Babakus, U Yavas, NJ Ashill
Services Marketing Quarterly 32 (1), 17-31, 2010
2862010
The determinants of students’ perceived learning outcomes and satisfaction in university online education: An update
SB Eom, N Ashill
Decision Sciences Journal of Innovative Education 14 (2), 185-215, 2016
2582016
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management …
NJ Ashill, M Rod, J Carruthers
Journal of strategic marketing 16 (5), 437-462, 2008
1952008
Measuring state, effect, and response uncertainty: Theoretical construct development and empirical validation
NJ Ashill, D Jobber
Journal of Management 36 (5), 1278-1308, 2010
1572010
Antecedents and outcomes of service recovery performance in a public health‐care environment
NJ Ashill, J Carruthers, J Krisjanous
Journal of Services Marketing, 2005
1542005
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
P Williams, NJ Ashill, E Naumann, E Jackson
International Journal of Project Management 33 (8), 1836-1850, 2015
1362015
Burnout processes in non-clinical health service encounters
NJ Ashill, M Rod
Journal of Business Research 64 (10), 1116-1127, 2011
1202011
An exploratory study into the impact of components of brand equity and country of origin effects on purchase intention
NJ Ashill, A Sinha
Journal of Asia-Pacific Business 5 (3), 27-43, 2004
1182004
Effects of entrepreneurial and environmental sustainability orientations on firm performance: A study of small businesses in the Philippines
B Roxas, N Ashill, D Chadee
Journal of Small Business Management 55, 163-178, 2017
1162017
Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals
M Rod, NJ Ashill
International Journal of Pharmaceutical and Healthcare Marketing, 2010
1132010
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
NJ Ashill, M Rod, P Thirkell, J Carruthers
Journal of Services Marketing, 2009
1052009
E‐healthcare: an analysis of key themes in research
A Mukherjee, J McGinnis
International Journal of Pharmaceutical and Healthcare Marketing, 2007
1022007
Symptoms of burnout and service recovery performance: The influence of job resourcefulness
M Rod, NJ Ashill
Managing service quality: An international journal, 2009
1012009
The effect of management commitment to service quality on frontline employees' affective and performance outcomes: An empirical investigation of the New Zealand public …
NJ Ashill, J Carruthers, J Krisjanous
International Journal of Nonprofit and Voluntary Sector Marketing 11 (4 …, 2006
972006
A system's view of e‐learning success model
SB Eom, NJ Ashill
Decision Sciences Journal of Innovative Education 16 (1), 42-76, 2018
962018
How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement
J Boisvert, NJ Ashill
Journal of Services Marketing, 2011
932011
The impact of call centre stressors on inbound and outbound call‐centre agent burnout
M Rod, NJ Ashill
Managing Service Quality: An International Journal, 2013
922013
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