Joan Ball
Cited by
Cited by
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
Delight and the grateful customer: Beyond joy and surprise
J Ball, DC Barnes
Journal of Service Theory and Practice 27 (1), 250-269, 2017
More than a feeling? Toward a theory of customer delight
A Parasuraman, J Ball, L Aksoy, TL Keiningham, M Zaki
Journal of Service Management 32 (1), 1-26, 2021
Pandemic pains to Instagram gains! COVID-19 perceptions effects on behaviours towards fashion brands on Instagram in sub-Saharan Africa: tech-native vs non-native generations
AB Mahmoud, J Ball, D Rubin, L Fuxman, I Mohr, D Hack-Polay, ...
Journal of Marketing Communications 28 (8), 864-888, 2022
Postdigital learning for a changing higher education
J Ball, M Savin-Baden
Postdigital science and education 4 (3), 753-771, 2022
Rising Every Time They Fall: the Importance and Determinants of Consumer Resilience
J Ball, C Lamberton
Advances in Consumer Research 43, 2015
Identity and the Professional Millennial Woman: A Cross-cultural Examination.
J Ball
Review of Business 36 (1), 2015
The emotional engagement paradox
L Aksoy, TL Keiningham, A Buoye, J Ball
Customer engagement marketing, 293-305, 2018
Competitive context is everything: Moving from absolute to relative metrics
TL Keiningham, A Buoye, J & Ball
Global Economics and Management Review 20 (2), 18-25, 2015
Linking satisfaction to credit card decisions: an application of the wallet allocation rule
L Aksoy, TL Keiningham, A Buoye, J Ball
International Journal of Bank Marketing 35 (2), 205-219, 2017
Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule
L Aksoy, TL Keiningham, A Buoye, J Ball
Journal of Creating Value, 2016
There's not much to tell: The impact of emotional resilience on negative word‐of‐mouth following service failure
L Lteif, D Rubin, J Ball, C Lamberton
Psychology & Marketing 40 (9), 1808-1820, 2023
Stop, ask, explore: Learn to navigate change in times of uncertainty
JP Ball
Kogan Page Publishers, 2022
Breathing life into marketing scholarship through creativity learning and teaching: integrating creativity into marketing education
AB Mahmoud, N Grigoriou, J Ball
Handbook of research on promoting global citizenship education, 176-194, 2022
The currency of trust: What business leaders can learn from the extreme poor
J Ball
Ivey Business Journal 73, 7-17, 2009
The Role of Emotions on Customer Commitment and Repurchase Intentions
J Ball, A Buoye, TL Keiningham, L Aksoy
Winter AMA Marketing Academic Conference 27, K-76-84, 2016
Learning to Navigate a Changing Marketing Landscape
J Ball, M Savin-Baden
Contemporary Trends in Marketing: Problems, Processes and Prospects, 13-30, 2023
Re-presencing Through Artistic Reverie: Implications for Postdigital Theology
R Taylor, J Ball
Postdigital Theologies: Technology, Belief, and Practice, 233-248, 2022
A 5C model of responsible service leadership: learning from living systems to play the infinite game
R Livne-Tarandach, J Ball, P Arora, A Yemiscigil, J Kandampully
Journal of Service Management, 2024
You’ve Reached an Inflection Point in Your Career. What Now?
J Ball, J Beck
Harvard Business Review, 2022
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