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Judy Zolkiewski
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Capabilities for advanced services: A multi-actor perspective
VM Story, C Raddats, J Burton, J Zolkiewski, T Baines
Industrial Marketing Management 60, 54-68, 2017
3092017
Strategic thinking and the IMP approach: A comparative analysis
E Baraldi, R Brennan, D Harrison, A Tunisini, J Zolkiewski
Industrial Marketing Management 36 (7), 879-894, 2007
2542007
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks
IN Chowdhury, T Gruber, J Zolkiewski
Industrial Marketing Management 55, 97-109, 2016
2382016
Do relationship portfolios and networks provide the key to successful relationship management?
J Zolkiewski, P Turnbull
Journal of Business & Industrial Marketing 17 (7), 575-597, 2002
2032002
Strategic B2B customer experience management: the importance of outcomes-based measures
J Zolkiewski, V Story, J Burton, P Chan, A Gomes, P Hunter-Jones, ...
Journal of Services Marketing 31 (2), 172-184, 2017
1892017
Motivations for servitization: the impact of product complexity
C Raddats, T Baines, J Burton, VM Story, J Zolkiewski
International Journal of Operations & Production Management 36 (5), 572-591, 2016
1782016
Interactively developed capabilities: evidence from dyadic servitization relationships
C Raddats, J Zolkiewski, VM Story, J Burton, T Baines, A Ziaee Bigdeli
International Journal of Operations & Production Management 37 (3), 382-400, 2017
1452017
Profitability in customer portfolio planning
PW Turnbull, J Zolkiewski
Understanding business markets, 305-325, 1997
1281997
Negative consequences of deep relationships with suppliers: An exploratory study in Poland
M Mitręga, J Zolkiewski
Industrial Marketing Management 41 (5), 886-894, 2012
1092012
Coopetition and value creation and appropriation: The role of interdependencies, tensions and harmony
HH Chou, J Zolkiewski
Industrial Marketing Management 70, 25-33, 2018
1012018
Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies
J Burton, VM Story, C Raddats, J Zolkiewski
International Journal of Production Economics 192, 29-39, 2017
1012017
The barriers and consequences of radical innovations: Introduction to the issue
VM Story, K Daniels, J Zolkiewski, ARJ Dainty
Industrial Marketing Management 43 (8), 1271-1277, 2014
902014
Relationships are not ubiquitous in marketing
J Zolkiewski
European Journal of Marketing 38 (1/2), 24-29, 2004
872004
Relationship portfolios-past, present and future
J Zolkiewski, P Turnbull
Proceedings of the 16th IMP Conference, Bath, 2000
742000
Decoding network dynamics
HH Chou, J Zolkiewski
Industrial Marketing Management 41 (2), 247-258, 2012
732012
Environmental sustainability: a value cycle research agenda
KD Barber, R Beach, J Zolkiewski
Production Planning & Control 23 (2-3), 105-119, 2012
692012
Identifying Tensions in the Servitized Value Chain: If servitization is to be successful, servitizing firms must address the tensions the process creates in their value network.
J Burton, V Story, J Zolkiewski, C Raddats, TS Baines, D Medway
Research-Technology Management 59 (5), 38-47, 2016
662016
An assessment of customer service in business‐to‐business relationships
J Zolkiewski, B Lewis, F Yuan, J Yuan
Journal of Services Marketing 21 (5), 313-325, 2007
632007
Exploring service failure in a business-to-business context
X Zhu, J Zolkiewski
Journal of Services Marketing 29 (5), 367-379, 2015
592015
Capabilities supporting digital servitization: A multi-actor perspective
É Marcon, A Marcon, NF Ayala, AG Frank, V Story, J Burton, C Raddats, ...
Industrial Marketing Management 103, 97-116, 2022
492022
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