Cited by
Cited by
A consumer typology based on e-service quality and e-satisfaction
G Bressolles, F Durrieu, S Senecal
Journal of Retailing and Consumer Services 21 (6), 889-896, 2014
Culture and personal values: How they influence perceived service quality
R Ladhari, F Pons, G Bressolles, M Zins
Journal of Business Research 64 (9), 951-957, 2011
The impact of electronic service quality's dimensions on customer satisfaction and buying impulse
G Bressolles, F Durrieu, M Giraud
Journal of Customer Behaviour 6 (1), 37-56, 2007
La qualité de service électronique: NetQu@ l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs
G Bressolles
Recherche et Applications en Marketing (French Edition) 21 (3), 19-45, 2006
The measurement of electronic service quality: improvements and application
G Bressolles, J Nantel
International Journal of E-Business Research (IJEBR) 4 (3), 1-19, 2008
Service quality, customer value and satisfaction relationship revisited for online wine websites
G Bressolles, F Durrieu
6th AWBR International Conference, 9-10, 2011
The contribution of quality management to an organisation’s digital transformation: a qualitative study
F Ponsignon, S Kleinhans, G Bressolles
Total Quality Management & Business Excellence 30 (sup1), S17-S34, 2019
Economic Performance and Customer Expectation in e-Fulfillment Systems: A Multi-Channel Retailer Perspective
G Lang, G Bressolles
Supply Chain Forum: an International Journal 14 (1), 16-26, 2013
Making the store a place of learning: The effects of in-store educational activities on retailer legitimacy and shopping intentions
D Chaney, R Lunardo, G Bressolles
Journal of Business Research 69 (12), 5886-5893, 2016
LES AGENTS VIRTUELS INTELLIGENTS Quels atouts pour la relation client?
C Viot, G Bressolles
Décisions marketing, 45-56, 2012
A typology of online buyers for French wine web sites based on electronic service quality dimensions
G Bressolles, F Durrieu
International Journal of Wine Business Research 22 (4), 335-348, 2010
An examination of the online service-profit chain
G Bressolles, F Durrieu, KR Deans
International Journal of Retail & Distribution Management 43 (8), 727-751, 2015
Electronic service quality: a comparison of three measurement scales
G Bressolles, J Nantel
Proceedings of the 33th EMAC Conference, Murcia, Spain, 2004
Electronic service quality: NetQual-Proposition of a measurement scale to commercial websites and moderating effects
G Bressolles
Recherche et Applications en Marketing 21 (3), 19-45, 2006
KPIs for performance measurement of e-fulfillment systems in multi-channel retailing: An exploratory study
G Bressolles, G Lang
International Journal of Retail & Distribution Management 48 (1), 35-52, 2020
The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior
R Lunardo, G Bressolles, F Durrieu
Journal of Retailing and Consumer Services, 59-66, 2016
L'efficacité des sites Web: quand les consommateurs s' en mêlent
J Nantel, AM Berrada, G Bressolles
Gestion 30 (1), 16-23, 2005
Le marketing digital-3e éd.
G Bressolles
Dunod, 2020
Le marketing digital-3e éd.
G Bressolles
Dunod, 2020
Vers une typologie des sites web destinés aux consommateurs
G Bressolles, J Nantel
Revue française du marketing, 41, 2007
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