Michel Rod
Michel Rod
Dean & Professor of Marketing, University of New Brunswick (Saint John)
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Cited by
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
M Rod, NJ Ashill, J Shao, J Carruthers
Marketing Intelligence & Planning, 2009
The market potential of grape waste alternatives
K Dwyer, F Hosseinian, MR Rod
Journal of Food Research 3 (2), 91-91, 2014
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management …
NJ Ashill, M Rod, J Carruthers
Journal of strategic marketing 16 (5), 437-462, 2008
Burnout processes in non-clinical health service encounters
NJ Ashill, M Rod
Journal of Business Research 64 (10), 1116-1127, 2011
Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals
M Rod, NJ Ashill
International Journal of Pharmaceutical and Healthcare Marketing, 2010
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
NJ Ashill, M Rod, P Thirkell, J Carruthers
Journal of Services Marketing, 2009
Symptoms of burnout and service recovery performance: The influence of job resourcefulness
M Rod, NJ Ashill
Managing service quality: An international journal, 2009
The impact of call centre stressors on inbound and outbound call‐centre agent burnout
M Rod, NJ Ashill
Managing Service Quality: An International Journal, 2013
Pre-and post-ischemic administration of dizocilpine (MK-801) reduces cerebral necrosis in the rat
MR Rod, RN Auer
Canadian journal of neurological sciences 16 (3), 340-344, 1989
The relationship of structural ischemic brain damage to neurobehavioural deficit: the effect of postischemic MK-801.
MR Rod, IQ Whishaw, RN Auer
Canadian Journal of Psychology/Revue canadienne de psychologie 44 (2), 196, 1990
Ethnic identity, consumer ethnocentrism, and purchase intentions among bi-cultural ethnic consumers:“Divided loyalties” or “dual allegiance”?
A El Banna, N Papadopoulos, SA Murphy, M Rod, JI Rojas-Méndez
Journal of Business Research 82, 310-319, 2018
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
M Rod, NJ Ashill, J Carruthers
Journal of Retailing and Consumer Services 15 (1), 22-31, 2008
Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions
M Rod, NJ Ashill, T Gibbs
Journal of Retailing and Consumer Services 30, 212-221, 2016
The effect of customer orientation on frontline employees job outcomes in a new public management context
M Rod, NJ Ashill
Marketing Intelligence & Planning, 2010
Combination therapy with nimodipine and dizocilpine in a rat model of transient forebrain ischemia.
MR Rod, RN Auer
Stroke 23 (5), 725-732, 1992
Social media capability in B2B marketing: toward a definition and a research model
Y Wang, M Rod, S Ji, Q Deng
Journal of Business & Industrial Marketing, 2017
Behavioral deficits revealed by multiple tests in rats with ischemie damage limited to half of the CA1 sector of the hippocampus
IQ Whishaw, MR Rod, NR Auer
Brain Research Bulletin 34 (3), 283-289, 1994
Understanding attitude and behavior of Canadian consumers toward organic wine
JI Rojas-Méndez, M Le Nestour, M Rod
Journal of Food Products Marketing 21 (4), 375-396, 2015
The informative and persuasive components of pharmaceutical promotion: an argument for why the two can coexist
M Rod, S Saunders
International Journal of Advertising 28 (2), 313-349, 2009
Chilean wine producer market orientation: comparing MKTOR versus MARKOR
JI Rojas‐Méndez, M Rod
International Journal of Wine Business Research, 2013
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