| An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India K Namasivayam, X Zhao Tourism management 28 (5), 1212-1223, 2007 | 513 | 2007 |
| Adoption of information technology in US hotels: strategically driven objectives JA Siguaw, CA Enz, K Namasivayam Journal of travel Research 39 (2), 192-201, 2000 | 441 | 2000 |
| Human capital in service organizations: identifying value drivers K Namasivayam, B Denizci Journal of Intellectual Capital 7 (3), 381-393, 2006 | 237 | 2006 |
| The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction K Namasivayam, P Guchait, P Lei International Journal of Contemporary Hospitality Management 26 (1), 69-84, 2014 | 233 | 2014 |
| An investigation of the relationships between compensation practices and firm performance in the US hotel industry K Namasivayam, L Miao, X Zhao International Journal of Hospitality Management 26 (3), 574-587, 2007 | 175 | 2007 |
| The customer's role in the service encounter: The effects of control and fairness K Namasivayam, TR Hinkin The Cornell Hotel and Restaurant Administration Quarterly 44 (3), 26-36, 2003 | 149 | 2003 |
| The relationship of work-family conflicts and family-work conflict to job satisfaction K Namasivayam, DJ Mount Journal of Hospitality & Tourism Research 28 (2), 242-250, 2004 | 140 | 2004 |
| The relationship of chronic regulatory focus to work–family conflict and job satisfaction XR Zhao, K Namasivayam International Journal of Hospitality Management 31 (2), 458-467, 2012 | 135 | 2012 |
| The consumer as “transient employee” Consumer satisfaction through the lens of job‐performance models K Namasivayam International Journal of Service Industry Management 14 (4), 420-435, 2003 | 134 | 2003 |
| Accounting for the joint effects of the servicescape and service exchange on consumers’ satisfaction evaluations K Namasivayam, AS Mattila Journal of Hospitality & Tourism Research 31 (1), 3-18, 2007 | 133 | 2007 |
| How wired are we? Selection and use of new technology in US hotels K Namasivayam, CA Enz, JA Siguaw The Cornell Hotel and Restaurant Administration Quarterly 41 (6), 40-48, 2000 | 128 | 2000 |
| Gender and demand-based pricing: Differences in perceived (un) fairness and repatronage intentions S Beldona, K Namasivayam Journal of Hospitality & Leisure Marketing 14 (4), 89-107, 2006 | 94 | 2006 |
| Action control, proxy control, and consumers' evaluations of the service exchange K Namasivayam Psychology & Marketing 21 (6), 463-480, 2004 | 94 | 2004 |
| Error management at different organizational levels–frontline, manager, and company P Guchait, MG Kim, K Namasivayam International Journal of Hospitality Management 31 (1), 12-22, 2012 | 88 | 2012 |
| Knowledge management in service encounters: impact on customers' satisfaction evaluations P Guchait, K Namasivayam, PW Lei Journal of Knowledge Management 15 (3), 513-527, 2011 | 82 | 2011 |
| The servicescape K Namasivayam, IY Lin Handbook of hospitality operations and IT, 43-62, 2008 | 69 | 2008 |
| The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors K Namasivayam, P Guchait International Journal of Hospitality Management 33, 184-195, 2013 | 50 | 2013 |
| Understanding restaurant tipping systems: a human resources perspective IY Lin, K Namasivayam International Journal of Contemporary Hospitality Management 23 (7), 923-940, 2011 | 47 | 2011 |
| Accounting for temporality in servicescape effects on consumers' service evaluations K Namasivayam, I Lin Journal of Foodservice Business Research 7 (1), 5-22, 2005 | 47 | 2005 |
| Customer creation of service products: role of frustration in customer evaluations P Guchait, K Namasivayam Journal of services Marketing 26 (3), 216-224, 2012 | 43 | 2012 |
Xinyuan ZhaoProfessor, Macau University of Science and TechnologyVerified email at must.edu.mo
