| Measuring service quality in e-retailing JE Collier, CC Bienstock Journal of service research 8 (3), 260-275, 2006 | 1781 | 2006 |
| Measuring physical distribution service quality CC Bienstock, JT Mentzer, MM Bird Journal of the Academy of marketing Science 25, 31-44, 1997 | 817 | 1997 |
| Organizational citizenship behavior and service quality CC Bienstock, CW DeMoranville, RK Smith Journal of services marketing 17 (4), 357-378, 2003 | 662 | 2003 |
| Linking perceived quality and customer satisfaction to store traffic and revenue growth E Babakus, CC Bienstock, JR Van Scotter Decision Sciences 35 (4), 713-737, 2004 | 479 | 2004 |
| Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research M Amini, CC Bienstock Journal of Cleaner Production 76, 12-19, 2014 | 408 | 2014 |
| An expanded model of logistics service quality: Incorporating logistics information technology CC Bienstock, MB Royne, D Sherrell, TF Stafford International Journal of Production Economics 113 (1), 205-222, 2008 | 236 | 2008 |
| Designing a reverse logistics operation for short cycle time repair services MM Amini, D Retzlaff-Roberts, CC Bienstock International journal of production economics 96 (3), 367-380, 2005 | 232 | 2005 |
| Sales forecasting management JT Mentzer, CC Bienstock (No Title), 1998 | 196 | 1998 |
| Consumer acceptance of online auctions: An extension and revision of the TAM BB Stern, MB Royne, TF Stafford, CC Bienstock Psychology & Marketing 25 (7), 619-636, 2008 | 167 | 2008 |
| How do customers judge quality in an e-tailer? JE Collier, CC Bienstock MIT Sloan Management Review, 2006 | 144 | 2006 |
| Question order effects in measuring service quality CW DeMoranville, CC Bienstock International Journal of Research in Marketing 20 (3), 217-231, 2003 | 123 | 2003 |
| An analysis of how nonresponse error is assessed in academic marketing research JE Collier, CC Bienstock Marketing theory 7 (2), 163-183, 2007 | 122 | 2007 |
| Model misspecification: contrasting formative and reflective indicators for a model of e-service quality JE Collier, CC Bienstock Journal of Marketing Theory and Practice 17 (3), 283-293, 2009 | 120 | 2009 |
| Measuring involvement with the service: A further investigation of scale validity and dimensionality CC Bienstock, MR Stafford Journal of Marketing Theory and Practice 14 (3), 209-221, 2006 | 109 | 2006 |
| Status of corporate sustainability: A content analysis of Fortune 500 companies M Amini, CC Bienstock, JA Narcum Business Strategy and the Environment 27 (8), 1450-1461, 2018 | 94 | 2018 |
| Benchmarking sales forecasting management JT Mentzer, CC Bienstock, KB Kahn Business Horizons 42 (3), 48-57, 1999 | 89 | 1999 |
| A conceptual framework for measuring e-service quality JE Collier, CC Bienstock Creating and Delivering Value in Marketing: Proceedings of the 2003 Academy …, 2014 | 85 | 2014 |
| Technology acceptance and satisfaction with logistics services CC Bienstock, MB Royne The International Journal of Logistics Management 21 (2), 271-292, 2010 | 78 | 2010 |
| An experimental investigation of the outsourcing decision for motor carrier transportation CC Bienstock, JT Mentzer Transportation Journal 39 (1), 42-59, 1999 | 76 | 1999 |
| THE COMPLETE TAXONOMY OF WEB BUSINESS MODELS. CC Bienstock, ML Gillenson, TC Sanders Quarterly Journal of electronic commerce 3 (2), 2002 | 60 | 2002 |
