Nadine Raaphorst
Nadine Raaphorst
Assistant professor, Faculty of Governance and Global Affairs, Leiden University
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Cited by
Cited by
Organizational socialization in public administration research: A systematic review and directions for future research
S Moyson, N Raaphorst, S Groeneveld, S Van de Walle
The American Review of Public Administration 48 (6), 610-627, 2018
How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials
N Raaphorst
Public Management Review 20 (4), 485-502, 2018
From poker games to kitchen tables: How social dynamics affect frontline decision making
N Raaphorst, K Loyens
Administration & Society, 2018
A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues
N Raaphorst, S Van de Walle
Social Policy & Administration, 2017
Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials
N Raaphorst, S Groeneveld, S Van de Walle
Public Administration, 2017
Double standards in frontline decision making: A theoretical and empirical exploration
N Raaphorst, S Groeneveld
Administration & Society, 2018
‘A necessary evil that does not “really” cure disease’: The domestication of biomedicine by Dutch holistic general practitioners
N Raaphorst, D Houtman
Health: An Interdisciplinary Journal for the Social Study of Health, Illness …, 2016
Uncertainty in Bureaucracy: Toward a Sociological Understanding of Frontline Decision Making
N Raaphorst
Erasmus University Rotterdam, 2017
Unravelling the hindering factors of digital public service delivery at street-level: The case of Electronic Health Records
S Giest, N Raaphorst
Policy Design and Practice, 2018
Inspectors and Enforcement at the Front Line of Government
S Van de Walle, N Raaphorst
Springer, 2018
Discrimination and representation in street-level bureaucracies
N Raaphorst, S Groeneveld
Research Handbook on Street-level bureaucracy: The Ground Floor of …, 2018
Introduction: The social dynamics of daily inspection work
S Van de Walle, N Raaphorst
Inspectors and Enforcement at the Front Line of Government, 1-10, 2019
Trust in and by the public sector
N Raaphorst, S Van de Walle
The Routledge Companion to Trust, 2017
Organizational socialization
D Hatmaker, S Moyson, N Raaphorst
Global Encyclopedia of Public Administration, Public Policy, and Governance, 2017
'You’ll have to wait and see what happens inside’: The indeterminate bureaucratic encounter’
N Raaphorst
International Conference on Public Policy, Milan, 1-4, 2015
Performance management from the bottom up
D Gassner, A Gofen, N Raaphorst
Public Management Review, 1-18, 2020
Uncertainty in Bureaucracy
N Raaphorst
Towards a Sociological Understanding of Frontline Decision Making, 2017
Trust, fairness and signalling: Studying the interaction between officials and citizens
N Raaphorst, S Van de Walle
Handbook of Public Sector Communication, 2017
B. Zacka, When the state meets the street: public service and moral agency
N Raaphorst
Acta Politica 55 (2), 327-329, 2020
I owe you no explanation, because it’s my power and leeway.’Individualistic Use of Discretion and Self-Referential Accountability in as Case Study of Dutch Public Transport …
P Hupe, N Raaphorst, M Breedveld
/, 2019
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