| Organizational socialization in public administration research: A systematic review and directions for future research S Moyson, N Raaphorst, S Groeneveld, S Van de Walle The American Review of Public Administration 48 (6), 610-627, 2018 | 52 | 2018 |
| How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials N Raaphorst Public Management Review 20 (4), 485-502, 2018 | 44 | 2018 |
| From poker games to kitchen tables: How social dynamics affect frontline decision making N Raaphorst, K Loyens Administration & Society, 2018 | 25 | 2018 |
| A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues N Raaphorst, S Van de Walle Social Policy & Administration, 2017 | 18 | 2017 |
| Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials N Raaphorst, S Groeneveld, S Van de Walle Public Administration, 2017 | 17 | 2017 |
| Double standards in frontline decision making: A theoretical and empirical exploration N Raaphorst, S Groeneveld Administration & Society, 2018 | 14 | 2018 |
| ‘A necessary evil that does not “really” cure disease’: The domestication of biomedicine by Dutch holistic general practitioners N Raaphorst, D Houtman Health: An Interdisciplinary Journal for the Social Study of Health, Illness …, 2016 | 13 | 2016 |
| Uncertainty in Bureaucracy: Toward a Sociological Understanding of Frontline Decision Making N Raaphorst Erasmus University Rotterdam, 2017 | 12 | 2017 |
| Unravelling the hindering factors of digital public service delivery at street-level: The case of Electronic Health Records S Giest, N Raaphorst Policy Design and Practice, 2018 | 8 | 2018 |
| Inspectors and Enforcement at the Front Line of Government S Van de Walle, N Raaphorst Springer, 2018 | 5 | 2018 |
| Discrimination and representation in street-level bureaucracies N Raaphorst, S Groeneveld Research Handbook on Street-level bureaucracy: The Ground Floor of …, 2018 | 5 | 2018 |
| Introduction: The social dynamics of daily inspection work S Van de Walle, N Raaphorst Inspectors and Enforcement at the Front Line of Government, 1-10, 2019 | 4 | 2019 |
| Trust in and by the public sector N Raaphorst, S Van de Walle The Routledge Companion to Trust, 2017 | 4 | 2017 |
| Organizational socialization D Hatmaker, S Moyson, N Raaphorst Global Encyclopedia of Public Administration, Public Policy, and Governance, 2017 | 3 | 2017 |
| 'You’ll have to wait and see what happens inside’: The indeterminate bureaucratic encounter’ N Raaphorst International Conference on Public Policy, Milan, 1-4, 2015 | 2 | 2015 |
| Performance management from the bottom up D Gassner, A Gofen, N Raaphorst Public Management Review, 1-18, 2020 | 1 | 2020 |
| Uncertainty in Bureaucracy N Raaphorst Towards a Sociological Understanding of Frontline Decision Making, 2017 | 1 | 2017 |
| Trust, fairness and signalling: Studying the interaction between officials and citizens N Raaphorst, S Van de Walle Handbook of Public Sector Communication, 2017 | 1 | 2017 |
| B. Zacka, When the state meets the street: public service and moral agency N Raaphorst Acta Politica 55 (2), 327-329, 2020 | | 2020 |
| I owe you no explanation, because it’s my power and leeway.’Individualistic Use of Discretion and Self-Referential Accountability in as Case Study of Dutch Public Transport … P Hupe, N Raaphorst, M Breedveld /, 2019 | | 2019 |
Steven Van de WalleKU Leuven - Public Governance Institute - Professor of public managementVerified email at soc.kuleuven.be
