Gaby Odekerken

Cited by

	All	Since 2019
Citations	17608	7884
h-index	36	30
i10-index	61	52

1800

900

450

1350

200320042005200620072008200920102011201220132014201520162017201820192020202120222023202458 86 134 190 278 319 367 510 584 734 857 957 1077 1159 1069 1096 1204 1372 1603 1707 1571 417

Public access

View all

14 articles

1 article

available

not available

Based on funding mandates

Co-authors

Dominik MahrProfessor for Digital Innovation and MarketingVerified email at maastrichtuniversity.nl
Martin WetzelsFull Professor of Marketing, EDHEC Business SchoolVerified email at edhec.edu
Martina ČaićAssistant Professor, Aalto University, School of Arts, Design and ArchitectureVerified email at aalto.fi
Dawn IacobucciVanderbilt UniversityVerified email at vanderbilt.edu
Katya SionHealth Services Research, Maastricht UniversityVerified email at maastrichtuniversity.nl
Anna-Sophie OertzenPhD Candidate, Maastricht UniversityVerified email at maastrichtuniversity.nl
Robert CiuchitaAssociate Professor, Hanken School of EconomicsVerified email at hanken.fi
Susan SteadAssistant Professor, RWTH University Aachen, TIME Research AreaVerified email at time.rwth-aachen.de
Jos Lemminkhoogleraar marketing, Maastricht UniversityVerified email at maastrichtuniversity.nl
Kars MennensAssistant Professor, Maastricht UniversityVerified email at maastrichtuniversity.nl
Patrick Van KenhoveGhent UniversityVerified email at ugent.be
Stefan HolmlidProfessor in Design, Linköping UniversityVerified email at liu.se
Alexandre BernardinoInstitute for Systems and Robotics (ISR/IST), LARSyS, Instituto Superior Técnico, Univ LisboaVerified email at isr.ist.utl.pt
Wilko LetterieMaastricht UniversityVerified email at maastrichtuniversity.nl
Ko de RuyterKing's College, King's Business School, London, United KingdomVerified email at kcl.ac.uk
João AvelinoInstitute for Systems and Robotics (ISR/IST), LARSyS, Instituto Superior Técnico, Univ LisboaVerified email at isr.tecnico.ulisboa.pt
Cristina MeleProfessor of Service Innovation, University of Naples Federico IIVerified email at unina.it
Tiziana Russo SpenaFull Professor of ManagementVerified email at unina.it
Nikos KalogerasCORMEC/MCB, Wageningen University & Research & SIB/Zuyd UASVerified email at wur.nl
Martin FassnachtHolder of the Chair of Strategy and Marketing at WHUVerified email at whu.edu

Gaby Odekerken

Maastricht University

Verified email at maastrichtuniversity.nl - Homepage

Services Marketing Service Design Service Robots Social Robotics Healthcare


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration M Wetzels, G Odekerken-Schröder, C Van Oppen MIS quarterly, 177-195, 2009	6505	2009
Investments in consumer relationships: A cross-country and cross-industry exploration K De Wulf, G Odekerken-Schröder, D Iacobucci Journal of marketing 65 (4), 33-50, 2001	3525	2001
Store satisfaction and store loyalty explained by customer-and store related factors JMM Bloemer, GJ Odekerken-Schröder	852	2002
Strengthening outcomes of retailer–consumer relationships: The dual impact of relationship marketing tactics and consumer personality G Odekerken-Schröder, K De Wulf, P Schumacher Journal of business research 56 (3), 177-190, 2003	547	2003
The effect of strategic and tactical cause‐related marketing on consumers' brand loyalty D Van den Brink, G Odekerken‐Schröder, P Pauwels Journal of consumer marketing 23 (1), 15-25, 2006	488	2006
Consumer perceptions of store brands versus national brands K De Wulf, G Odekerken‐Schröder, F Goedertier, G Van Ossel Journal of Consumer marketing 22 (4), 223-232, 2005	474	2005
Assessing the impact of a retailer's relationship efforts on consumers’ attitudes and behavior K De Wulf, G Odekerken-Schröder Journal of Retailing and Consumer services 10 (2), 95-108, 2003	414	2003
Who's who in brand communities–and why? H Ouwersloot, G Odekerken‐Schröder European journal of marketing 42 (5/6), 571-585, 2008	392	2008
Service robots: value co-creation and co-destruction in elderly care networks M Čaić, G Odekerken-Schröder, D Mahr Journal of Service Management 29 (2), 178-205, 2018	370	2018
A cultural models approach to service recovery T Ringberg, G Odekerken-Schröder, GL Christensen Journal of Marketing 71 (3), 194-214, 2007	250	2007
Co-creating services—conceptual clarification, forms and outcomes AS Oertzen, G Odekerken-Schröder, SA Brax, B Mager Journal of Service Management 29 (4), 641-679, 2018	213	2018
The role of employee relationship proneness in creating employee loyalty J Bloemer, G Odekerken‐Schröder International Journal of Bank Marketing 24 (4), 252-264, 2006	213	2006
Uncovering collaborative value creation patterns and establishing corresponding customer roles S Moeller, R Ciuchita, D Mahr, G Odekerken-Schröder, M Fassnacht Journal of service research 16 (4), 471-487, 2013	205	2013
The effect of customer card programs: A comparative study in Singapore and The Netherlands C Noordhoff, P Pauwels, G Odekerken‐Schröder International Journal of Service Industry Management 15 (4), 351-364, 2004	195	2004
Value of social robots in services: social cognition perspective M Čaić, D Mahr, G Oderkerken-Schröder Journal of Services Marketing 33 (4), 463-478, 2019	191	2019
The impact of need for social affiliation and consumer relationship proneness on behavioural intentions: An empirical study in a hairdresser's context J Bloemer, G Odekerken-Schröder, L Kestens Journal of retailing and consumer services 10 (4), 231-240, 2003	187	2003
Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda G Odekerken-Schröder, C Mele, T Russo-Spena, D Mahr, A Ruggiero Journal of Service Management 31 (6), 1149-1162, 2020	184	2020
Investments in consumer relationships: A critical reassessment and model extension K De Wulf, G Odekerken-Schröder, P Van Kenhove The International Review of Retail, Distribution and Consumer Research 13 (3 …, 2003	155	2003
Exploring antecedents of service innovation performance in manufacturing SMEs K Mennens, A Van Gils, G Odekerken-Schröder, W Letterie International Small Business Journal 36 (5), 500-520, 2018	126	2018
What drives consumer participation to loyalty programs? A conjoint analytical approach KD Wulf, G Odekerken-Schröder, MH Canniére, C Van Oppen Journal of Relationship Marketing 2 (1-2), 69-83, 2003	124	2003

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Follow

Cited by

Co-authors