| The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017 | 174 | 2017 |
| Discount venture brands: Self-congruity and perceived value-for-money? TL Baker, S Chari, A Daryanto, J Dzenkovska, K Ifie, BA Lukas, G Walsh Journal of Business Research 116, 412-419, 2020 | 20 | 2020 |
| Shaping Customer Experience through the Service, Communication, and Usage Encounters J Dzenkovska, N Heirati, K Schoefer, F Lemke Academy of Marketing Annual Conference 2016, 2016 | 1 | 2016 |
| Customer experience quality: quo vadis? J Dzenkovska, F Lemke, K Schoefer, N Heirati | | 2017 |
| Customer experience quality: boundaries, measurement and management J Dzenkovska, F Lemke, N Heirati, K Schoefer | | 2017 |
| Quo vadis, customer experience quality J Dzenkovska, K Schoefer, F Lemke, N Heirati | | 2017 |
| Does interface design matter? Examining the contingent effects of consumer psychological characteristics on mobile app adoption J Dzenkovska, N Heirati, K Schoefer, F Lemke | | 2016 |
| Customer experience quality: Preliminary inquiry using repertory grid technique J Dzenkovska, N Heirati, F Lemke, K Schoefer | | 2016 |
