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Roediger Voss
Roediger Voss
Professor of Business and Economics Education
Verified email at kalaidos-fh.ch - Homepage
Title
Cited by
Cited by
Year
Examining student satisfaction with higher education services: Using a new measurement tool
T Gruber, S Fuß, R Voss, M Gläser‐Zikuda
International journal of public sector management 23 (2), 105-123, 2010
7802010
Service quality in higher education: The role of student expectations
R Voss, T Gruber, I Szmigin
Journal of Business Research 60 (9), 949-959, 2007
6552007
Service quality in higher education: The role of student expectations
R Voss, T Gruber, I Szmigin
Journal of Business Research 60 (9), 949-959, 2007
6552007
The desired teaching qualities of lecturers in higher education: a means end analysis
R Voss, T Gruber
Quality Assurance in Education 14 (3), 217-242, 2006
1902006
Designing and conducting online interviews to investigate interesting consumer phenomena
T Gruber, I Szmigin, AE Reppel, R Voss
Qualitative Market Research: An International Journal 11 (3), 256-274, 2008
1532008
Handling customer complaints effectively: A comparison of the value maps of female and male complainants
T Gruber, I Szmigin, R Voss
Managing Service Quality: An International Journal 19 (6), 636-656, 2009
1312009
Understanding the characteristics of effective professors: The student's perspective
T Gruber, A Reppel, R Voss
Journal of Marketing for Higher Education 20 (2), 175-190, 2010
1202010
The desired qualities of customer contact employees in complaint handling encounters
T Gruber, I Szmigin, R Voss
Journal of marketing Management 22 (5-6), 619-642, 2006
942006
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study
T Gruber, A Lowrie, GH Brodowsky, AE Reppel, R Voss, IN Chowdhury
Journal of Marketing Education 34 (2), 165-178, 2012
872012
Benchmarking
J Seifried, R Voss
Bibliothek der Universität Konstanz, 2008
802008
Which classroom service encounters make students happy or unhappy? Insights from an online CIT study
R Voss, T Gruber, A Reppel
International Journal of Educational Management 24 (7), 615-636, 2010
752010
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters
T Gruber, I Szmigin, R Voss
Journal of Services Marketing 23 (6), 422-435, 2009
692009
Wissenschaftliches Arbeiten
R Voss
UTB, 2011
65*2011
Studying critical classroom encounters: The experiences of students in German college education
R Voss
Quality assurance in Education 17 (2), 156-173, 2009
642009
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
T Gruber, A Reppel, I Szmigin, R Voss
Qualitative Market Research: An International Journal 11 (4), 400-413, 2008
362008
Handelsmarketing
K Birker, R Voss
Cornelsen Girardet, 2000
302000
Studienzufriedenheit: Analyse der Erwartungen von Studierenden
R Voss
Analyse der Erwartungen von Studierenden, 2007
292007
Hochschulmarketing
Voss
Eul, 2006
262006
Wissenschaftliches Arbeiten… leicht verständlich, 5. überarb
R Voss
Auflage, Konstanz, 2017
152017
Online laddering
T Gruber, R Voss, I Balderjahn, A Reppel
Qualitative Marktforschung: Konzepte—Methoden—Analysen, 569-581, 2007
152007
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