Sunmee Choi
Sunmee Choi
Professor, VinUniversity; Professor, Yonsei University
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Cited by
Cited by
Perceived controllability and service expectations: Influences on customer reactions following service failure
S Choi, AS Mattila
Journal of Business Research 61 (1), 24-30, 2008
Restaurant revenue management: Applying yield management to the restaurant industry
SE Kimes, RB Chase, S Choi, PY Lee, EN Ngonzi
Cornell Hotel and Restaurant Administration Quarterly 39 (3), 32-39, 1998
Hotel revenue management and its impact on customers' perceptions of fairness
S Choi, AS Mattila
Journal of Revenue and pricing Management 2, 303-314, 2004
Electronic distribution channels' effect on hotel revenue management
S Choi, SE Kimes
The Cornell hotel and restaurant administration quarterly 43 (3), 23-31, 2002
Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop
S Kim, G Park, Y Lee, S Choi
Journal of Business Research 69 (12), 5809-5818, 2016
Impact of information on customer fairness perceptions of hotel revenue management
S Choi, AS Mattila
Cornell Hotel and Restaurant Administration Quarterly 46 (4), 444-451, 2005
Perceived fairness of price differences across channels: the moderating role of price frame and norm perceptions
S Choi, AS Mattila
Journal of Marketing Theory and Practice 17 (1), 37-48, 2009
The role of disclosure in variable hotel pricing: A cross-cultural comparison of customers’ fairness perceptions
S Choi, AS Mattila
Cornell Hotel and Restaurant Administration Quarterly 47 (1), 27-35, 2006
Social innovation in service: a conceptual framework and research agenda
L Aksoy, L Alkire, S Choi, PB Kim, L Zhang
Journal of Service Management 30 (3), 429-448, 2019
A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing
AS Mattila, S Choi
International Journal of Hospitality Management 25 (1), 146-153, 2006
Operating without operations: how is technology changing the role of the firm?
C Breidbach, S Choi, B Ellway, BW Keating, K Kormusheva, ...
Journal of Service Management 29 (5), 809-833, 2018
Service innovation, renewal, and adoption/rejection in dynamic global contexts
D Martin, A Gustafsson, S Choi
Journal of business research 69 (7), 2397-2400, 2016
The SAGE encyclopedia of quality and the service economy
SM Dahlgaard-Park
Sage Publications, 2015
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Y Lee, S Choi, JM Field
Operations Management Research 13, 218-232, 2020
Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing
S Choi, S Kim
International Journal of Hospitality Management 32, 237-244, 2013
The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process
AS Mattila, S Choi
Journal of Hospitality & Leisure Marketing 13 (1), 25-39, 2005
The Effect of Market Orientation on Business Performance: Focus on Mediating Role of New Product Development Performance
S Kang, S Choi, H Park, J Woo
Yonsei Business Review 48 (1), 1-32, 2011
Group revenue management: A model for evaluating group profitability
S Choi
Cornell Hotel and Restaurant Administration Quarterly 47 (3), 260-271, 2006
Global trends in hospitality
L Aksoy, S Choi, T Dogru, T Keiningham, M Lorenz, D Rubin, JB Tracey
Journal of Business Research 142, 957-973, 2022
Customer contact employees' commitment to extra-role customer service: the effect of internal service quality perception
S Choi, J Baek, H Kang
Journal of Global Scholars of Marketing Science 23 (2), 144-158, 2013
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