Ana Isabel Canhoto
Cited by
Cited by
Management research: Applying the principles
S Rose, N Spinks, A Canhoto
Routledge, 2014
Bittersweet! Understanding and managing electronic word of mouth
J Kietzmann, A Canhoto
Journal of Public Affairs 13 (2), 146-159, 2013
Exploring the factors that support adoption and sustained use of health and fitness wearables
AI Canhoto, S Arp
Journal of Marketing Management 33 (1-2), 32-60, 2017
Big data, big decisions: The impact of big data on board level decision-making
A Merendino, S Dibb, M Meadows, L Quinn, D Wilson, L Simkin, ...
Journal of Business Research 93, 67-78, 2018
Customer service 140 characters at a time: The users' perspective
AI Canhoto, M Clark
Journal of marketing Management 29 (5-6), 522-544, 2013
Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential
AI Canhoto, F Clear
Business Horizons 63 (2), 183-193, 2020
Emerging segmentation practices in the age of the social customer
AI Canhoto, M Clark, P Fennemore
Journal of Strategic Marketing 21 (5), 413-428, 2013
The co-production of value in digital, university–industry R&D collaborative projects
AI Canhoto, S Quinton, P Jackson, S Dibb
Industrial Marketing Management 56, 86-96, 2016
Troubled waters: the transformation of marketing in a digital world
L Quinn, S Dibb, L Simkin, A Canhoto, M Analogbei
European Journal of Marketing, 2016
Learning from simulation design to develop better experiential learning initiatives: An integrative approach
AI Canhoto, J Murphy
Journal of Marketing Education 38 (2), 98-106, 2016
Profiling under conditions of ambiguity—An application in the financial services industry
AI Canhoto, J Backhouse
Journal of Retailing and Consumer Services 14 (6), 408-419, 2007
Tests for the assumption that a variable is normally distributed
S Rose, N Spinks, AI Canhoto
Management research: Applying the principles, 1-4, 2015
Carnivalesque collaborations: Reflections on ‘doing’multi-disciplinary research
K Spiller, K Ball, E Daniel, S Dibb, M Meadows, A Canhoto
Qualitative Research 15 (5), 551-567, 2015
The private security state? Surveillance, consumer data and the war on terror
‘We (don’t) know how you feel’–a comparative study of automated vs. manual analysis of social media conversations
AI Canhoto, Y Padmanabhan
Journal of Marketing Management 31 (9-10), 1141-1157, 2015
General description of the process of behavioural profiling
A Canhoto, J Backhouse
Profiling the European Citizen, 47-63, 2008
The dark side of CRM: Customers, relationships and management
B Nguyen, L Simkin, AI Canhoto
Routledge, 2015
UK Consumer Responses to iDTV Report
K Brodin, P Barwise, AI Canhoto
May. London Business School. Last accessed Oct 7, 2003, 2002
The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective
D Castillo, AI Canhoto, E Said
The Service Industries Journal, 1-26, 2020
Productive employment and decent work: The impact of AI adoption on psychological contracts, job engagement and employee trust
A Braganza, W Chen, A Canhoto, S Sap
Journal of business research 131, 485-494, 2021
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