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Zalfa Laili Hamzah
Zalfa Laili Hamzah
Associate Professor, Universiti Malaya Kuala Lumpur Malaysia
Verified email at um.edu.my
Title
Cited by
Cited by
Year
Designing corporate brand experience in an online context: A qualitative insight
ZL Hamzah, SFS Alwi, MN Othman
Journal of Business Research 67 (11), 2299-2310, 2014
1682014
Elucidating perceived overall service quality in retail banking
ZL Hamzah, SP Lee, S Moghavvemi
International Journal of Bank Marketing 35 (5), 781-804, 2017
1252017
Customer experience: a systematic literature review and consumer culture theory-based conceptualisation
M Waqas, ZLB Hamzah, NAM Salleh
Management Review Quarterly 71, 135-176, 2021
1022021
Unveiling drivers and brand relationship implications of consumer engagement with social media brand posts
ZL Hamzah, H Abdul Wahab, M Waqas
Journal of Research in Interactive Marketing 15 (2), 336-358, 2021
782021
The effects of sex role orientation on family purchase decision making in Malaysia
Samsinar, Sidin, D Zawawi, WF Yee, R Busu, Z Laili Hamzah
Journal of Consumer Marketing 21 (6), 381-390, 2004
702004
Customer experience with the branded content: A social media perspective
M Waqas, ZL Hamzah, NA Mohd Salleh
Online Information Review 45 (5), 964-982, 2021
422021
Branded content experience in social media: Conceptualization, scale development, and validation
M Waqas, NAM Salleh, ZL Hamzah
Journal of Interactive Marketing 56 (1), 106-120, 2021
292021
A typology of customer experience with social media branded content: a netnographic study
M Waqas, ZL Hamzah, NAM Salleh
International Journal of Internet Marketing and Advertising 14 (2), 184-213, 2020
172020
Branded content experience in social media settings: a consumer culture theory perspective
M Waqas, ZL Hamzah, NAM Salleh
Journal of Brand Management 29 (2), 225-240, 2022
152022
Profiling Islamic banking customers: does product awareness matter?
N Che-Ha, ZL Hamzah, ME Abd Sukor, S Mohd Said, K Veeriah
Advances in Islamic Finance, Marketing, and Management: An Asian Perspective …, 2016
92016
Managing the Institution of Zakat: Case Study of Muallaf in Selangor, Malaysia
KBM Khambali, ZL Hamzah, MZ Daud, F Johari
Advances in Islamic Finance, Marketing, and Management, 325-339, 2016
62016
Case Study 1: Co-creating value with online banking services: The case of Maybank
NS Mahdzan, AA Mohd-Any, ZL Hamzah
Services Marketing Cases in Emerging Markets: An Asian Perspective, 5-16, 2017
52017
Managing the Institution of Zakat: Case Study of Muallaf in Selangor, Malaysia
K Mohd, ZL Hamzah, MZ Daud, F Johari
Advance in Islamic Finance Marketing and Management, 325-339, 2016
52016
Social entrepreneurship and volunteering: moderation effects of volunteer experience levels on social entrepreneurial intent model
EM Ghazali, DS Mutum, B Nguyen, ZL Hamzah, M Mohtar
Entrepreneurship Research Journal 14 (1), 53-88, 2024
32024
Enhancing Customer–Brand Interaction: Customer Engagement on Brand Pages of Social Networking Sites
ZL Hamzah, A Johari
The Palgrave Handbook of Interactive Marketing 1 (1), 475-498, 2023
32023
Interactive experience of physical servicescape and online servicescape: a review and future research
ZL Hamzah, M Waqas
The Palgrave Handbook of Interactive Marketing, 837-866, 2023
22023
Consumer repurchase intention of smart wearable devices: an extension of the technology integration model
ZL Hamzah, M Waqas, RB Rahman, E Ghazali
International Journal of Technology Marketing 17 (1), 78-98, 2023
22023
Corporate brand: Online
ZL Hamzah, MN Othman, SFS Alwi
Corporate branding, 83-111, 2015
22015
Towards an understanding of customer-based corporate reputation and consumer citizenship behaviour: A conceptual model
I Gengathara, ZL Hamzah
Kuala Lumpur, 0
2
Assessing the Interrelationships of Customer-Based Brand Equity: The Case of Automobiles Lubricant Industry in Malaysia
ZL Hamzah, NA Mohamad Basri
International Journal of Innovation and Business Strategy 15 (2), 1-18, 2021
12021
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