Hierarchical service quality model towards student satisfaction AA Mansor, R Hasanordin, MH Abd Rashid, WEW Rashid International Journal of Innovation, Management and Technology 3 (6), 803, 2012 | 39 | 2012 |
The influence of intellectual capital and corporate entrepreneurship towards small and medium enterprises’(SMEs) sustainable competitive advantage: building a conceptual framework ARA Kadir, A Aminallah, A Ibrahim, J Sulaiman, MFM Yusoff, MM Idris, ... Proceedings of the 2nd Advances in Business Research International …, 2018 | 19 | 2018 |
Creating brand evangelists through service recovery: Evidence from the restaurant industry MHA Rashid, FS Ahmad, R Hasanordin Advanced Science Letters 23 (4), 2865-2867, 2017 | 9 | 2017 |
Measuring of Effectiveness of Courseware Content Using Learning Theory for a Programming Subject MNHH Jono, R Hasanordin, S Salleh, M Ibrahim, AA Aziz, NAM Asarani Envisioning the Future of Online Learning: Selected Papers from the …, 2016 | 7 | 2016 |
Are customers willing to act beyond positive word-of-mouth after service recovery? A PLS-SEM approach in the restaurant industry MH Abd Rashid, R Hasanordin, FS Ahmad International Journal of Arts & Sciences 9 (4), 535, 2016 | 5 | 2016 |
E-materials application presentation using gagne learning theory for “Introduction to C++ computer programming” M Jono, R Hasanordin, M Ibrahim, NAM Asarani, AA Aziz the Proceedings of the 2013 International Conference on Education and Modern …, 2013 | 5 | 2013 |
Effectiveness of courseware presentation using learning theory for a programming subject MNHH Jono, R Hasanordin, S Salleh, M Ibrahim, AA Aziz 7th International Conference on University Learning and Teaching (InCULT …, 2016 | 4* | 2016 |
A conceptual framework for online training effectiveness in Malaysian public sectors NA Mohd Asarani, NZ Ab Rahim, R Hasanordin, MNHH Jono, AA Aziz Envisioning the Future of Online Learning: Selected Papers from the …, 2016 | 3 | 2016 |
Nexus between brand transgression and brand forgiveness among islamic banking customers in Malaysia MH ABD RASHID, MI HAMZAH, AA MUHAMAT, AA MANSOR, ... The Journal of Asian Finance, Economics and Business 9 (4), 381-389, 2022 | 2 | 2022 |
Service failure recovery in the restaurant industry: A proposed methodology using experimental-based design MHA Rashid, R Hasanordin, FS Ahmad Innovation and Best Practices in Hospitality and Tourism Research, 3, 2016 | 2 | 2016 |
Forgive and Forget: Can Brand Transgression Lead to Behavioral Intention? MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin Interdisciplinary Journal of Management Studies (Formerly known as Iranian …, 2023 | | 2023 |
The Approaches that Influence Call Centre Employees’ Motivation in Malaysian Outsourcing Company MH Abd Rashid, MI Hamzah, AAM Abd Kadir Othman, R Hasanordin INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES 8 …, 2018 | | 2018 |
Development of e-appointment management system N Humaidi, R Hasanordin, NA Mohd Asharani Institute of Research, Development and Commercialization, Universiti …, 2010 | | 2010 |