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Rahayu Hasanordin
Rahayu Hasanordin
Universiti Teknologi MARA
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Year
Hierarchical service quality model towards student satisfaction
AA Mansor, R Hasanordin, MH Abd Rashid, WEW Rashid
International Journal of Innovation, Management and Technology 3 (6), 803, 2012
392012
The influence of intellectual capital and corporate entrepreneurship towards small and medium enterprises’(SMEs) sustainable competitive advantage: building a conceptual framework
ARA Kadir, A Aminallah, A Ibrahim, J Sulaiman, MFM Yusoff, MM Idris, ...
Proceedings of the 2nd Advances in Business Research International …, 2018
192018
Creating brand evangelists through service recovery: Evidence from the restaurant industry
MHA Rashid, FS Ahmad, R Hasanordin
Advanced Science Letters 23 (4), 2865-2867, 2017
92017
Measuring of Effectiveness of Courseware Content Using Learning Theory for a Programming Subject
MNHH Jono, R Hasanordin, S Salleh, M Ibrahim, AA Aziz, NAM Asarani
Envisioning the Future of Online Learning: Selected Papers from the …, 2016
72016
Are customers willing to act beyond positive word-of-mouth after service recovery? A PLS-SEM approach in the restaurant industry
MH Abd Rashid, R Hasanordin, FS Ahmad
International Journal of Arts & Sciences 9 (4), 535, 2016
52016
E-materials application presentation using gagne learning theory for “Introduction to C++ computer programming”
M Jono, R Hasanordin, M Ibrahim, NAM Asarani, AA Aziz
the Proceedings of the 2013 International Conference on Education and Modern …, 2013
52013
Effectiveness of courseware presentation using learning theory for a programming subject
MNHH Jono, R Hasanordin, S Salleh, M Ibrahim, AA Aziz
7th International Conference on University Learning and Teaching (InCULT …, 2016
4*2016
A conceptual framework for online training effectiveness in Malaysian public sectors
NA Mohd Asarani, NZ Ab Rahim, R Hasanordin, MNHH Jono, AA Aziz
Envisioning the Future of Online Learning: Selected Papers from the …, 2016
32016
Nexus between brand transgression and brand forgiveness among islamic banking customers in Malaysia
MH ABD RASHID, MI HAMZAH, AA MUHAMAT, AA MANSOR, ...
The Journal of Asian Finance, Economics and Business 9 (4), 381-389, 2022
22022
Service failure recovery in the restaurant industry: A proposed methodology using experimental-based design
MHA Rashid, R Hasanordin, FS Ahmad
Innovation and Best Practices in Hospitality and Tourism Research, 3, 2016
22016
Forgive and Forget: Can Brand Transgression Lead to Behavioral Intention?
MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin
Interdisciplinary Journal of Management Studies (Formerly known as Iranian …, 2023
2023
The Approaches that Influence Call Centre Employees’ Motivation in Malaysian Outsourcing Company
MH Abd Rashid, MI Hamzah, AAM Abd Kadir Othman, R Hasanordin
INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES 8 …, 2018
2018
Development of e-appointment management system
N Humaidi, R Hasanordin, NA Mohd Asharani
Institute of Research, Development and Commercialization, Universiti …, 2010
2010
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Articles 1–13