| An empirical assessment of the SERVQUAL scale E Babakus, GW Boller Journal of Business research 24 (3), 253-268, 1992 | 4029 | 1992 |
| Adapting the SERVQUAL scale to hospital services: an empirical investigation. E Babakus, WG Mangold Health services research 26 (6), 767, 1992 | 2355 | 1992 |
| The effect of management commitment to service quality on employees' affective and performance outcomes E Babakus, U Yavas, OM Karatepe, T Avci Journal of the Academy of marketing Science 31 (3), 272-286, 2003 | 1106 | 2003 |
| Measuring service quality of banks: Scale development and validation OM Karatepe, U Yavas, E Babakus Journal of Retailing and Consumer Services 12 (5), 373-383, 2005 | 655 | 2005 |
| The role of emotional exhaustion in sales force attitude and behavior relationships E Babakus, DW Cravens, M Johnston, WC Moncrief Journal of the Academy of Marketing Science 27 (1), 58-70, 1999 | 561 | 1999 |
| The sensitivity of confirmatory maximum likelihood factor analysis to violations of measurement scale and distributional assumptions E Babakus, CE Ferguson Jr, KG Jöreskog Journal of marketing research 24 (2), 222-228, 1987 | 524 | 1987 |
| The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective E Babakus, U Yavas, NJ Ashill Journal of retailing 85 (4), 480-492, 2009 | 446 | 2009 |
| The effects of social-and self-motives on the intentions to share positive and negative word of mouth A Alexandrov, B Lilly, E Babakus Journal of the Academy of Marketing Science 41 (5), 531-546, 2013 | 434 | 2013 |
| Linking perceived quality and customer satisfaction to store traffic and revenue growth E Babakus, CC Bienstock, JR Van Scotter Decision Sciences 35 (4), 713-737, 2004 | 427 | 2004 |
| Service quality: the front‐stage vs. the back‐stage perspective WG Mangold, E Babakus Journal of Services Marketing 5 (4), 59-70, 1991 | 387 | 1991 |
| Investigating the relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness E Babakus, DW Cravens, K Grant, TN Ingram, RW LaForge International Journal of Research in Marketing 13 (4), 345-363, 1996 | 372 | 1996 |
| The effects of perceived management concern for frontline employees and customers on turnover intentions: moderating role of employment status A Alexandrov, E Babakus, U Yavas Journal of service research 9 (4), 356-371, 2007 | 317 | 2007 |
| Examining the role of organizational variables in the salesperson job satisfaction model E Babakus, DW Cravens, M Johnston, WC Moncrief Journal of Personal Selling & Sales Management 16 (3), 33-46, 1996 | 315 | 1996 |
| Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter? U Yavas, E Babakus, OM Karatepe International journal of service industry management, 2008 | 299 | 2008 |
| Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation E Babakus, U Yavas, NJ Ashill Services Marketing Quarterly 32 (1), 17-31, 2010 | 290 | 2010 |
| Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises A Haahti, V Madupu, U Yavas, E Babakus Journal of world business 40 (2), 124-138, 2005 | 253 | 2005 |
| Reactions to unethical consumer behavior across six countries E Babakus, TB Cornwell, V Mitchell, B Schlegelmilch Journal of Consumer marketing, 2004 | 199 | 2004 |
| The influence of CEO gender on market orientation and performance in service small and medium‐sized service businesses PS Davis, E Babakus, PD Englis, T Pett Journal of Small Business Management 48 (4), 475-496, 2010 | 182 | 2010 |
| The effects of job demands, job resources and intrinsic motivation on emotional exhaustion and turnover intentions: A study in the Turkish hotel industry E Babakus, U Yavas, OM Karatepe International Journal of Hospitality & Tourism Administration 9 (4), 384-404, 2008 | 177 | 2008 |
| Work engagement and turnover intentions: Correlates and customer orientation as a moderator E Babakus, U Yavas, OM Karatepe International Journal of Contemporary Hospitality Management, 2017 | 173 | 2017 |
Osman M. KaratepeProfessor of Marketing, Faculty of Tourism, Eastern Mediterranean UniversityVerified email at emu.edu.tr
