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Emin Babakus
Emin Babakus
Professor of Marketing (emeritus), University of Memphis
Verified email at memphis.edu - Homepage
Title
Cited by
Cited by
Year
An empirical assessment of the SERVQUAL scale
E Babakus, GW Boller
Journal of Business research 24 (3), 253-268, 1992
40291992
Adapting the SERVQUAL scale to hospital services: an empirical investigation.
E Babakus, WG Mangold
Health services research 26 (6), 767, 1992
23551992
The effect of management commitment to service quality on employees' affective and performance outcomes
E Babakus, U Yavas, OM Karatepe, T Avci
Journal of the Academy of marketing Science 31 (3), 272-286, 2003
11062003
Measuring service quality of banks: Scale development and validation
OM Karatepe, U Yavas, E Babakus
Journal of Retailing and Consumer Services 12 (5), 373-383, 2005
6552005
The role of emotional exhaustion in sales force attitude and behavior relationships
E Babakus, DW Cravens, M Johnston, WC Moncrief
Journal of the Academy of Marketing Science 27 (1), 58-70, 1999
5611999
The sensitivity of confirmatory maximum likelihood factor analysis to violations of measurement scale and distributional assumptions
E Babakus, CE Ferguson Jr, KG Jöreskog
Journal of marketing research 24 (2), 222-228, 1987
5241987
The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective
E Babakus, U Yavas, NJ Ashill
Journal of retailing 85 (4), 480-492, 2009
4462009
The effects of social-and self-motives on the intentions to share positive and negative word of mouth
A Alexandrov, B Lilly, E Babakus
Journal of the Academy of Marketing Science 41 (5), 531-546, 2013
4342013
Linking perceived quality and customer satisfaction to store traffic and revenue growth
E Babakus, CC Bienstock, JR Van Scotter
Decision Sciences 35 (4), 713-737, 2004
4272004
Service quality: the front‐stage vs. the back‐stage perspective
WG Mangold, E Babakus
Journal of Services Marketing 5 (4), 59-70, 1991
3871991
Investigating the relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness
E Babakus, DW Cravens, K Grant, TN Ingram, RW LaForge
International Journal of Research in Marketing 13 (4), 345-363, 1996
3721996
The effects of perceived management concern for frontline employees and customers on turnover intentions: moderating role of employment status
A Alexandrov, E Babakus, U Yavas
Journal of service research 9 (4), 356-371, 2007
3172007
Examining the role of organizational variables in the salesperson job satisfaction model
E Babakus, DW Cravens, M Johnston, WC Moncrief
Journal of Personal Selling & Sales Management 16 (3), 33-46, 1996
3151996
Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter?
U Yavas, E Babakus, OM Karatepe
International journal of service industry management, 2008
2992008
Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation
E Babakus, U Yavas, NJ Ashill
Services Marketing Quarterly 32 (1), 17-31, 2010
2902010
Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises
A Haahti, V Madupu, U Yavas, E Babakus
Journal of world business 40 (2), 124-138, 2005
2532005
Reactions to unethical consumer behavior across six countries
E Babakus, TB Cornwell, V Mitchell, B Schlegelmilch
Journal of Consumer marketing, 2004
1992004
The influence of CEO gender on market orientation and performance in service small and medium‐sized service businesses
PS Davis, E Babakus, PD Englis, T Pett
Journal of Small Business Management 48 (4), 475-496, 2010
1822010
The effects of job demands, job resources and intrinsic motivation on emotional exhaustion and turnover intentions: A study in the Turkish hotel industry
E Babakus, U Yavas, OM Karatepe
International Journal of Hospitality & Tourism Administration 9 (4), 384-404, 2008
1772008
Work engagement and turnover intentions: Correlates and customer orientation as a moderator
E Babakus, U Yavas, OM Karatepe
International Journal of Contemporary Hospitality Management, 2017
1732017
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