| Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 1681 | 2018 |
| Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020 | 418 | 2020 |
| Service robots: Drivers of perceived responsibility for service outcomes M Jörling, R Böhm, S Paluch Journal of Service Research 22 (4), 404-420, 2019 | 253 | 2019 |
| A nice and friendly chat with a bot: User perceptions of AI-based service agents NV Wuenderlich, S Paluch | 140 | 2017 |
| Service robots, agency and embarrassing service encounters V Pitardi, J Wirtz, S Paluch, WH Kunz Journal of service management 33 (2), 389-414, 2021 | 122 | 2021 |
| Contrasting risk perceptions of technology-based service innovations in inter-organizational settings S Paluch, NV Wünderlich Journal of business Research 69 (7), 2424-2431, 2016 | 113 | 2016 |
| Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions S Paluch, D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel Journal of Business Research 110, 495-501, 2020 | 92 | 2020 |
| The service revolution, intelligent automation and service robots J Wirtz, W Kunz, S Paluch European Business Review 29 (5), 909, 2021 | 79 | 2021 |
| Conversational commerce–a new era for service business development? S Tuzovic, S Paluch Service Business Development: Strategien–Innovationen–GeschäftsmodelleBand 1 …, 2018 | 77 | 2018 |
| Service separation and customer satisfaction: assessing the service separation/customer integration paradox S Paluch, M Blut Journal of Service Research 16 (3), 415-427, 2013 | 68 | 2013 |
| Services Marketing Y Lin, J Agarwal, AT Lechner, DA Farrag, M Hassan, A Ruvio, ... 2018 AMA Summer Academic Conference, 2018 | 66 | 2018 |
| To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era S Tuzovic, S Kabadayi, S Paluch International Journal of Hospitality Management 95, 102892, 2021 | 64 | 2021 |
| Artificial intelligence and robots in the service encounter S Paluch, J Wirtz Journal of service management research, 2020 | 62 | 2020 |
| Service robots and the future of services S Paluch, J Wirtz, WH Kunz Marketing Weiterdenken: Zukunftspfade für eine marktorientierte …, 2020 | 61 | 2020 |
| Persuaded self-tracking with wearable technology: carrot or stick? S Paluch, S Tuzovic Journal of Services Marketing 33 (4), 436-448, 2019 | 61 | 2019 |
| “My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots S Paluch, S Tuzovic, HF Holz, A Kies, M Jörling Journal of Service Management 33 (2), 363-388, 2022 | 57 | 2022 |
| Smart Services–Analyse von strategischen und operativen Auswirkungen S Paluch Dienstleistungen 4.0: Geschäftsmodelle-Wertschöpfung-Transformation. Band 2 …, 2017 | 52 | 2017 |
| Customer expectations of remote maintenance services in the medical equipment industry S Paluch Journal of Service Management 25 (5), 639-653, 2014 | 42 | 2014 |
| Service robots in the front line: will it be a brave new world J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 18 | 2018 |
| “My bad”: investigating service failure effects in self-service and full-service settings S Köcher, S Paluch Journal of Services Marketing 33 (2), 181-191, 2019 | 15 | 2019 |
